Duty Manager - Club Experience & Service Leader

The Club Company; Bournemouth; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Health club access

Group exercise classes

Discounted golf facilities

Bonus holiday days

Wedding Day off

Birthday Day off

Volunteer Day

Meal discounts

Spa discount

Cycle to Work

Job summary

The Club Company is seeking a proactive Duty Manager to oversee daily club operations, supervise staff, and ensure safety and service quality across shifts. You will respond to member inquiries, coordinate housekeeping and maintenance, and step in to support other departments as needed to maintain smooth club performance.

Ideal candidates will have hospitality or business background and strong communication, delivering outstanding guest experiences in a premium club setting.

Qualifications

• Diploma in hospitality or business desirable.
• Ability to exemplify exceptional service standards and exceed guest expectations.
• Strong communication skills.

Responsibilities

• Oversee daily operations of the Club during your shift to ensure smooth running.
• Manage staff, conduct routine inspections, and ensure safety and cleanliness.
• Address member inquiries or complaints promptly and professionally.
• Provide flexible support across departments during busy periods.

Skills

Service excellence

Communication skills

Education

Diploma in hospitality or business

Job description

The Club Company is seeking a proactive Duty Manager to oversee daily club operations, supervise staff, and ensure safety and service quality across shifts. You will respond to member inquiries, coordinate housekeeping and maintenance, and step in to support other departments as needed to maintain smooth club performance.

Ideal candidates will have hospitality or business background and strong communication, delivering outstanding guest experiences in a premium club setting.