Duty Manager – Club Operations & Guest Experience

The Club Company; England; On-site; GBP 25,000 - 38,000; Full time

Benefits offered by this job

Free parking

Uniform provided

Cycle to Work scheme

Discounted meals on duty

Birthday/Volunteer day off

Employee assistance programme

Personal development programs

Staff discounts (28% off meals)

Job summary

The Club Company is seeking a proactive and reliable Duty Manager to join our team and ensure smooth club operations, especially during shifts. You will oversee daily activities, manage staff, and address member inquiries to uphold high service standards across our UK-based golf and country clubs.

We operate 7 days a week, with varied shift patterns from early morning to late evening, including weekends and bank holidays.

Qualifications

• Diploma in hospitality or business desirable.
• Ability to exemplify exceptional service standards and exceed guest expectations.
• Strong communication skills.

Responsibilities

• Oversee the daily operations of the Club during your shift.
• Ensure a safe working environment and promptly address member enquiries or complaints.
• Carry out routine inspections and manage staff.
• Supervise the team, oversee maintenance work and ensure safety and cleanliness.
• Provide flexibility to cover other departments during busy periods.

Skills

Strong communication

Exemplify exceptional service

Education

Diploma in hospitality or business desirable

Job description

The Club Company is seeking a proactive and reliable Duty Manager to join our team and ensure smooth club operations, especially during shifts. You will oversee daily activities, manage staff, and address member inquiries to uphold high service standards across our UK-based golf and country clubs.

We operate 7 days a week, with varied shift patterns from early morning to late evening, including weekends and bank holidays.