Guest Experience Leader — Shift Duty Manager

Flight Club Darts Limited; Reading; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

Flight Club Darts Limited in Reading is seeking a Duty Manager to lead on-shift guest experiences, uphold our high service standards, and drive smooth operations.

You will inspire and support a brilliant team, ensure the vibe stays positive, and translate guest feedback into actionable improvements while safeguarding financial performance.

Experience in a similar hospitality environment is essential.

Qualifications

• Experience delivering guest experiences to a high standard.
• Proven track record as a Duty Manager or on-shift leader.
• Able to coach and motivate a team to maintain great service.

Responsibilities

• Lead on-shift operations to ensure seamless service and high guest satisfaction.
• Uphold Flight Club standards and drive the guest experience on shift.
• Support and inspire the team, ensuring motivation and engagement.
• Contribute to shaping the vibe and managing the floor to optimise service.

Skills

Guest experience excellence

Duty Manager experience

Team leadership

Job description

Flight Club Darts Limited in Reading is seeking a Duty Manager to lead on-shift guest experiences, uphold our high service standards, and drive smooth operations.

You will inspire and support a brilliant team, ensure the vibe stays positive, and translate guest feedback into actionable improvements while safeguarding financial performance.

Experience in a similar hospitality environment is essential.