Duty Manager (Campus Experience & Security - Day)

Birkbeck University of London; Greater London; On-site; GBP 35,000 - 39,000; Full time

Benefits offered by this job

31 days paid leave

Flexible working arrangements

Pension scheme

Job summary

Birkbeck, University of London is seeking a Duty Manager (Day) to lead campus security operations, ensuring a safe and welcoming environment for students, staff and visitors. You will supervise the daytime security team, manage rotas and control room activities, and coordinate incident response with a focus on service excellence.

The role requires a current SIA Door Supervisor and CCTV licence (or willingness to obtain), and offers a permanent, full-time contract with 35 hours per week,

Qualifications

• Minimum requirement: current SIA Door Supervisor and CCTV licences, or willingness to obtain.
• Experience supervising or leading a security team.
• Experience responding to incidents and coordinating emergencies.
• Knowledge of security operations, risk assessment and compliance.
• Strong communication with a customer-focused approach.
• Ability to stay calm under pressure and make sound decisions.

Responsibilities

• Lead the day-to-day delivery of campus security operations.
• Manage rotas and staffing; oversee control room operations.
• Coordinate incident response and support campus events.
• Contribute to service improvements, staff development and compliance.
• Support implementation of Martyn's Law and data protection requirements.

Skills

Security team leadership

Incident response

CCTV & access control

Communication skills

Decision making under pressure

SIA Door Supervisor licence

SIA CCTV licence

Tools

CCTV systems

Incident reporting software

Access control systems

Job description

Are you an experienced security supervisor ready to take the next step in your career? Do you thrive on leading teams, managing incidents, making critical decisions and delivering exceptional customer service? Join us as Duty Manager (Campus Experience & Security - Day) and play a key role in creating a safe, secure and welcoming environment for our diverse campus community.

This role is offered on a permanent, full-time contract (35 hours per week) with five shifts across seven days, including weekends. Shifts operate on a rota between am and pm patterns, covering core hours between 7am - 11pm.

As Duty Manager, you will lead the day-to-day delivery of campus security operations, helping to create a safe, secure and welcoming environment for students, staff and visitors. You will provide visible leadership to the daytime security team, ensuring high standards of service, professionalism and operational performance. You will manage rotas and staffing, oversee control room operations, coordinate incident response and support the safe delivery of campus events. Working closely with the Facilities Manager (Campus Experience & Security), you will contribute to service improvements, staff development and compliance with security, health and safety and data protection requirements. You will also support the implementation of Martyn's Law (Terrorism Protection of Premises Act 2025).

Key Responsibilities

• Experience supervising or leading a security team.
• Experience responding to incidents and coordinating emergency situations.
• Knowledge of security operations, risk assessment and compliance requirements.
• Confidence using CCTV, access control and incident reporting systems.
• Strong communication skills and a customer-focused approach.
• The ability to remain calm under pressure and make sound decisions.
• A current SIA Door Supervisor and CCTV licence, or willingness to obtain one.

This is an opportunity to take a visible management role with real impact, helping to shape the campus experience while supporting the safety and wellbeing of a diverse community. If you are looking for a varied role where you can manage people and operational challenges, while driving service excellence, we would welcome your application.

Salary and benefits £34,827 rising to £38,981 per annum, Grade 5 on the College's London Pay Scale which includes a consolidated London Weighting.

Benefits of working at Birkbeck

• a competitive salary and pension scheme
• 31 days paid leave
• flexible working arrangements
• generous benefits in the HE sector
• being located in the heart of Bloomsbury, Euston, London

Contract Permanent, full-time contract (35 hours per week) - 5 shifts across 7 days, including weekends. Shifts operate on a rota between am and pm patterns, covering core hours between 7am - 11pm. Occasional opportunity to work compressed shifts, subject to requirements.

Appointment/confirmation in the role will be subjects of completion of SIA licence training, including DBS check.

Closing date: 20 th September, 2026.

Interview date: w/c 28 th September.

We welcome applicants from all sections of the community.

The College is committed to improving the gender and cultural diversity of its workforce, holding a bronze Athena SWAN award and operating Disability Confident & Mindful Employer schemes.

£34,827 to £38,377 per annum