Security Team Leader

University of Leeds; Leeds; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Generous pension and life assurance

On-site gym membership (Edge)

Personal development courses

On-site childcare and staff discounts

Travel schemes

Job summary

University of Leeds is seeking a Team Leader for Security Services to supervise frontline officers and coordinate operations across campus. The role focuses on delivering a professional, customer-centered service while maintaining safety and a welcoming environment for students, staff and visitors.

You will lead by example, manage incidents and welfare concerns, and work a rotating shift pattern including days, nights and weekends on campus. DBS checks are required for this position.

Qualifications

• Strong interpersonal skills, sound judgement and ability to remain calm and professional in challenging situations.

Responsibilities

• Supervise frontline Security Officers and coordinate frontline activity.
• Support staff development and welfare concerns.
• Oversee incident responses to ensure a visible, trusted security presence across the campus.
• Deliver a consistent, high-quality, customer-focused security service.

Skills

Team leadership

People management

Customer service

Communication

Judgement

Interpersonal skills

Tools

DBS check

Job description

This role will be based on the university campus.

Are you passionate about leading people and delivering an excellent customer-focused service within a diverse university community? Do you enjoy supporting and developing teams while helping to create a safe, welcoming and inclusive environment for students, staff and visitors? Are you looking for a varied leadership role where no two days are the same, and where your communication, judgement and people management skills are as important as your operational experience?

Security Services play an important role in supporting the University community 24 hours a day, 365 days a year. Alongside maintaining a safe campus environment, we provide reassurance, guidance and practical support to students, staff and visitors across the University.

We are looking for a professional, approachable and motivated Team Leader to help supervise and support our frontline Security Officers, ensuring a consistent, high-quality and customer focused service is delivered across campus.

The successful candidate will lead by example, helping to create a positive and supportive team culture while maintaining high professional standards, effective communication and a calm, solutions-focused approach to operational challenges.

Reporting to the Duty Operations Manager, the role will involve coordinating frontline activity, supporting staff development, and overseeing responses to incidents and welfare concerns to ensure Security Services remain a visible, approachable and trusted presence across the University.

Our main university campus is located on the edge of Leeds city centre and supports a vibrant and diverse community of more than 39,000 students and 9,000 staff. While much of our activity takes place on campus, Security Services also support a range of university locations across Leeds and the surrounding area.

Security Services work across the whole university estate, supporting students, staff and visitors through visible patrols, coordinated responses, welfare support and customer service. The role requires strong interpersonal skills, sound judgement and the ability to remain calm and professional in challenging situations.

Security Services is part of the Facilities Directorate, which plays a key role in supporting the University's community and campus environment. As a Team Leader, you will help deliver a professional service that supports the University's teaching, research and wider activities.

A flexible approach is important as the role involves working a rotating shift pattern, including days, nights and weekends.

We welcome applications from all sections of the community. We would particularly welcome applications from women and other underrepresented groups within Security Services. Selection will be based solely on merit and the ability to meet the requirements of the role.

A Basic DBS check will be required for this role.

Want to know more? You’ll find further details about the role and what to expect in the candidate brief below.

Please note that due to Home Office visa requirements, this role is not suitable for first-time Skilled Worker visa applicants. Information on other visa options is available at: https://www.gov.uk/browse/visas-immigration/work-visas

What We Offer In Return

• Generous pension scheme options plus life assurance
• Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
• Personal Development: Access to courses run by our Organisational Development & Professional Learning team.
• Access to on-site childcare, shopping discounts and travel schemes are also available.
• And much more!

Contact

Matthew Barker, Senior Operations Manager, Security Services

email: [e-mail]

Please see details of the University’s Pre-employment Health Assessment within the Candidate Brief.