Campus Safety Ambassador

Mitie Cleaning & Hygiene Services; Greater London; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Training & development

Career progression opportunities

Industry-recognised qualifications

Job summary

Mitie Cleaning & Hygiene Services is hiring a Campus Safety Ambassador at London South Bank University in London. You will be the welcoming face on campus, helping students and staff feel safe, supported and informed throughout the day while delivering excellent customer service.

The role requires a valid SIA Door Supervisor or Security Guard Licence, a confident and approachable manner, and the ability to stay calm under pressure.

Qualifications

• A valid SIA Door Supervisor or Security Guard Licence.
• Experience in customer-facing roles is essential.
• Excellent communication and interpersonal skills.

Responsibilities

• Welcoming students, staff and visitors to campus.
• Providing directions, information and general assistance.
• Carrying out customer-focused security and safety patrols.
• Responding to incidents and escalating concerns where required.
• Monitoring access and maintaining a safe campus environment.
• Supporting events and busy campus activities.
• Completing reports and using site systems accurately.
• Working closely with facilities teams and university stakeholders.

Skills

SIA Licence

Customer-facing

Communication

Professionalism

Job description

Better places, thriving communities.

Campus Safety Ambassador

Location: London South Bank University, London

Salary: £14.80 per hour

Hours: 4 on, 4 off | 8:00am to 8:00pm (Days)

Reporting to: Deputy On-site Manager

Looking for a role where no two days are the same?

We're looking for a friendly, confident and proactive Campus Safety Ambassador to join our team at London South Bank University.

This isn't a traditional security role. You'll be the welcoming face of the campus, helping students, staff and visitors feel safe, supported and informed throughout the day. You'll build positive relationships, provide excellent customer service and play a key role in creating a welcoming environment across a busy university campus.

During term time, the campus is a high-footfall environment, so you'll need to enjoy being around people, stay calm under pressure, and be happy working as part of a close-knit team where everyone supports each other.

What you'll be doing

• Welcoming students, staff and visitors to campus
• Providing directions, information and general assistance
• Carrying out customer-focused security and safety patrols
• Responding to incidents and escalating concerns where required
• Monitoring access and maintaining a safe campus environment
• Supporting events and busy campus activities
• Completing reports and using site systems accurately
• Working closely with colleagues, facilities teams and university stakeholders

What we're looking for

• A valid SIA Door Supervisor or Security Guard Licence
• Previous experience in a customer-facing role
• Excellent communication and interpersonal skills
• A confident and approachable manner
• The ability to remain professional in challenging situations
• Good attention to detail and organisational skills
• Basic IT skills, including Outlook, Teams and Word
• A positive attitude and willingness to support colleagues wherever needed
• Reliability, professionalism and a strong work ethic

What's in it for you?

• Training and ongoing development
• Opportunities to progress into supervisory and management roles
• Industry-recognised qualifications and apprenticeships
• A supportive and inclusive team environment
• Experience working within a leading university environment
• A role where you can genuinely make a difference every day

If you're passionate about people, enjoy being active, and want to be part of a team that helps create a safe and welcoming campus experience, we'd love to hear from you.

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

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