Deputy Manager

Tenpin Ltd (part of Ten Entertainment Ltd); Milton Keynes; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Industry-leading bonus scheme

33 days holiday

Enhanced leave

Retailer discounts

Free Bowling

Free Food

Medicash

Employee Assistance Programme

Free counselling

Life assurance

Birthday off

Long Service Awards

Job summary

Join Tenpin Ltd as a leader in Milton Keynes! We're looking for a driven individual to manage daily operations and create a customer-focused culture.

With diverse entertainment offerings like bowling and escape rooms, your leadership will help us meet our company objectives. You'll need at least 1 year of experience in management within leisure, hospitality, or retail, and a passion for outstanding customer service.

Qualifications

• Minimum 1 year of management experience in leisure, hospitality or retail.
• Passionate about exceptional customer service.
• Experience in leading and developing large teams.

Responsibilities

• Manage daily operations of the centre.
• Create a customer-focused culture.
• Lead the team by example.

Skills

Management experience

Customer service

Team leadership

Determination

Enthusiasm

Ambition

Job description

Are you a driven, passionate leader who can create a fun environment for our customers and team while meeting company objectives?

We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?

We love to entertain- it's in our DNA! Beyond bowling, we offer Houdini's Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.

The Role

Duties

• Manage daily operations of the centre
• Create a customer-focused culture
• Lead the team by example for effective collaboration
• Deputise for the General Manager, and support in achieving targets and KPIs
• Ensure compliance with policies and procedures.

Skills You Need

• Minimum 1 year of management experience in leisure, hospitality or retail
• Passionate about exceptional customer service
• Have experience in leading and developing large teams
• Determined, enthusiastic and patient
• Ambitious and eager to progress

Our Fantastic Benefits

• Industry-leading bonus scheme
• 33 days holiday (including Bank Holidays)
• Enhanced Maternity, Paternity, Adoption leave
• Tenpin Treats - Retailer discounts and Best Doctors
• Free Bowling for family & friends
• Free Food (when working 6+ hours)
• Medicash
• Employee Assistance Programme
• Free counselling
• Life assurance (4x annual salary)
• Birthday off
• Long Service Awards

Career Development

Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.