Duty Manager

SSP UK & Ireland; Peterborough; On-site; GBP 16,000 - 22,000; Full time

Benefits offered by this job

Discounted Meal on shifts

Employee Discounts

Friends and Family Discount App

Job summary

SSP UK & Ireland's Millie's Cookies at Queensgate Peterborough is seeking a Supervisor to help run daily activities from 9:00am to 5:30pm, with an 8:30pm Thursday shift and flexibility across weekdays, weekends, and holidays. This is a full-time, 30-hour position offering hands-on leadership in a busy hospitality setting.

You will lead a team, deliver excellent service, and drive performance, while managing opening/closing tasks and resolving issues to maintain a positive atmosphere for

Qualifications

• Must be 18+ to perform certain tasks or work on certain shifts.
• Experience leading a team in busy Hospitality or Retail is ideal.

Responsibilities

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping energy high and atmosphere positive.
• Inspire your team to deliver great customer service and be the go-to person for queries.
• Monitor unit performance and champion improvements.

Skills

Leadership

Customer service

Team management

Hospitality knowledge

Job description

SUPERVISOR – MILLIE'S COOKIES, QUEENSGATE PETERBOROUGH

Rate of pay: £13.75 per hour

We have Full Time (30hrs) roles available

Hours of operation are 9:00am to 5:30pm

(8:30pm on Thursday) working flexibly on weekdays, weekends, Bank and public holidays

Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!

About You

• Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Supervisor role’s got your name on it.
• Due to some responsibilities within theDuty Managerrole, applicants willneed to be 18 years of age or over to perform certain tasks or work on certain shifts.

About the Duty Manager Role

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go‑to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.
• Previous experience leading a team in busy Hospitality or Retail is ideal.

As a Duty Manager We Will Offer You

• Discounted Meal while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award‑winning training, apprenticeships and development programs.
• Health & Wellbeing Support.
• A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.

Company Culture & Diversity

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.