Front of House Supervisor

Crieff Hydro Limited; Peebles; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Live-in Accommodation

Exclusive Discounts

Team Rate Stays

Refer a Friend Bonus

Guest Mention Rewards

Friendly Team

Career Progression

Wellbeing Support

Team Events

Annual Staff Party

Job summary

Crieff Hydro Limited is seeking a Front of House Supervisor to support the hotel operations, including reception, breakfast, bakery, bar and restaurant. You’ll lead shifts, supervise the team, and step in for the Operations Manager when needed, working across mornings, evenings and weekends to meet guest needs.

This hands-on role requires hospitality experience and a proactive approach to delivering a warm, high-standard guest service in a family-friendly hotel environment.

Qualifications

• Experience supervising in hospitality.
• Ability to lead by example and coach a team.
• Customer-focused with a hands-on approach.

Responsibilities

• Lead shifts across front of house departments.
• Support and supervise the team, ensuring guest service standards.
• Oversee reception, breakfast, bakery, bar and restaurant operations.
• Handle guest inquiries and resolve complaints professionally.

Skills

Supervisory experience

Hospitality experience

Job description

Be Part of the Family...

We’re a family business through and through – family owned since 1868, family run and with a warm family welcome for guests and team alike. Our seven hotels are unique and set in three stunning Scottish locations. Some are big, some are small, but all offer fantastic food and drink, cosy beds and a wealth of things to do.

The Park

We’re located slap-bang in Peebles High Street and we make the most of it! Offering 25 bedrooms, a restaurant, bar, extensive outdoor space and a bakery to guests and locals. From the moment you step through our doors, our quirky welcome is sure to spark your imagination, as our character and charm-packed spaces draw influence from the March Street textiles mill.

About the role

As Front of House Supervisor, you’ll work closely with the Operations Manager to support the day-to-day running of the hotel. This is a varied, hands-on role where no two days are the same. You’ll work across all front of house departments, including reception, breakfast, the bakery, bar and restaurant, helping to deliver a consistently high standard of guest service.

You’ll lead shifts, support and supervise the team, and confidently oversee the operation in the Operations Manager’s absence. This isn’t a desk-based supervisory role – we’re looking for someone who leads by example, gets involved in the day-to-day operation, and enjoys working alongside the team.

The role includes opening and closing the hotel, supporting reception, managing guest enquiries and complaints, cash handling, maintaining high standards throughout the hotel, and ensuring the operation runs smoothly. You’ll also help coach and support the wider team, making sure guests receive a warm, welcoming experience from the moment they arrive.

We’re looking for someone with previous supervisory experience in hospitality who enjoys taking ownership, making decisions, and working as part of a close-knit team. Flexibility is essential, as shifts will include a mixture of mornings, evenings and weekends to meet the needs of the business.

What We Need From You

You’ll have previous supervisory experience in a hospitality environment and you’ll thrive on the constant challenge of the role.

From helping to train the team, managing rotas to improving our service - everything you do will show your commitment to driving the business forward.

You’ll be flexible as hours of work are variable to meet the needs of the business, .

What You’ll Get from Us

• Live-in Accommodation– On-site, affordable housing with bills included may be available. Most rooms are single occupancy with an ensuite, though this isn’t guaranteed. Availability and rates (set by HMRC) can be discussed at interview.
• Exclusive Discounts– Enjoy30% off food, drinks and retail,discounted leisure membership and reduced rates on hotel activities.
• Team Rate Hotel Stays– Take time to recharge withdiscounted staysat all of our hotels from just£30 per night- where will you explore next?
• Refer a Friend Bonus– Earn up to £250-£500 for each successful team member or manager which you recommend to us.
• Guest Mention Rewards– Earn £5 every time a guest gives you a positive shoutout in a review.
• A Friendly & Supportive Team– Work in afun, welcoming environmentwhere team spirit and well-being are a priority.
• Career Progression– With seven hotels, multiple departments, and a wide range of roles, you’ll have plenty of opportunities togrow and explore new career paths.
• Wellbeing Support– Get24/7 confidential supportvia theHealth AssuredEmployee Assistance Programme, covering mental health, finances, and more.
• Team Events & Annual Staff Party– We love to celebrate our people! Enjoy team events throughout the year and alegendary annual staff party.

Careers at the Crieff Hydro Family of Hotels

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Please note:This opportunitydoes not qualify for sponsorship. To be considered for this role, you must have theright to work in the UK.