Duty Manager

Nuffield Health; Otley; On-site; GBP 26,000 - 32,000; Full time

Job summary

Nuffield Health in the United Kingdom is seeking a proactive Duty Manager for our gym in Otley. You will ensure the smooth running of the club, engage with members to boost satisfaction, and lead by example by supporting staff and upholding high service standards.

You will conduct tours for prospective members, oversee safety protocols, and drive sales targets while maintaining a welcoming, health-focused environment. A strong team spirit and willingness to train on site are essential.

Qualifications

• Experience in hospitality or fitness industry is a plus.
• Willingness to undergo on-site training.
• Ability to swim to a high standard.

Responsibilities

• Open and close the club on shift.
• Prioritize member satisfaction and engage with members to build relationships.
• Lead by example and support colleagues while upholding quality standards.
• Conduct tours for prospective members to highlight benefits.
• Oversee health and safety protocols and address issues swiftly.

Skills

Sales experience

Customer service

Communication skills

Leadership

Team collaboration

Job description

• Be responsible for the smooth running of our club; including the opening and closing the club when on shift
• Prioritize Member Satisfaction, Engage with our members, fostering happiness and building strong relationships.
• Lead by example, support and guide your colleagues while upholding the highest quality standards.
• Conduct tours for prospective members, highlighting the unique benefits that only Nuffield Health provides
• Oversee health and safety protocols, addressing any issues swiftly and effectively.
• Help achieve sales targets

• Be able to swim to a high standard and be willing to undergo training at site, due to covering Lifeguard breaks

  As a Duty Manager at our gym, you'll bring demonstrable sales experience and the ability to quickly get to grips with our business. You're enthusiastic, with excellent communication skills and a collaborative spirit. You have a 'can do' attitude and you share our passion for excellent customer service.

  Nuffield Health is the UK's largest Healthcare Charity. We're here to do important work. As we expand our team, we're looking for passionate individuals to help deliver an exceptional fitness experience for our members. This is your chance to play a crucial role in our journey while advancing your career in a supportive environment., We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what's important to you. Join Nuffield Health and create the future you want, today.