Duty Manager

Nuffield Health; Northampton; On-site; GBP 28,000 - 34,000; Part time

Benefits offered by this job

Free gym membership

Health assessments

Retail discounts

Pension options

Job summary

Nuffield Health is seeking a Duty Manager for our Fitness & Wellbeing Club in Northampton. This part-time role (24 hours per week) offers a pro rata salary up to £29,051.38, depending on experience. You will lead daily club operations, drive member satisfaction, and support a high-quality customer service standard.

You will engage with members, guide colleagues, and ensure safety protocols are followed. Swimming ability and willingness to train as needed, including lifeguard breaks, are required

Qualifications

• Sales experience that drives member engagement and sales outcomes.
• Excellent communication and relationship-building with members and colleagues.
• Customer-focused mindset with a friendly, proactive approach.

Responsibilities

• Ensure smooth running of the club, including opening and closing on shift.
• Prioritise member satisfaction and engage with members to build relationships.
• Lead by example, support and guide colleagues while maintaining high standards.
• Conduct tours for prospective members and highlight club benefits.
• Oversee health and safety protocols and address issues swiftly.
• Contribute to achieving sales targets.

Skills

Sales experience

Customer service

Communication skills

Team collaboration

Job description

Duty Manager – Fitness and Wellbeing Club Northampton | Fitness & Wellbeing Club | Permanent contract | Part time Up to £29,051.38 pro rata depending on experience 24 hours per week Nuffield Health is the UK’s largest Healthcare Charity. We’re here to do important work. As we expand our team, we’re looking for passionate individuals to help deliver an exceptional fitness experience for our members. This is your chance to play a crucial role in our journey while advancing your career in a supportive environment.

As a Duty Manager at our gym, you’ll bring demonstrable sales experience and the ability to quickly get to grips with our business. You’re enthusiastic, with excellent communication skills and a collaborative spirit. You have a ‘can do’ attitude and you share our passion for excellent customer service.

As a Duty Manager, you will: Be responsible for the smooth running of our club; including the opening and closing the club when on shift Prioritize Member Satisfaction, Engage with our members, fostering happiness and building strong relationships. Lead by example, support and guide your colleagues while upholding the highest quality standards. Conduct tours for prospective members, highlighting the unique benefits that only Nuffield Health provides Oversee health and safety protocols, addressing any issues swiftly and effectively. Help achieve sales targets Be able to swim to a high standard and be willing to undergo training at site, due to covering Lifeguard breaks Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options.

At Nuffield Health, we take care of what’s important to you. Join Nuffield Health and create the future you want, today. It starts with you. Nuffield Health, is the UK’s largest healthcare charity. For over 60 years, we’ve been working to make the UK fitter, healthier, happier and stronger. All for the public benefit. We do this through our family of 31 award-winning hospitals, 113 fitness and wellbeing centres, healthcare clinics and over a 100 workplace wellbeing services. As a charity, we reinvest all our income into our services, into pioneering improvements in care, and most importantly into our social impact programmes, which are designed to support people who would not normally be able to afford or access our services. Its all part of our mission to give everyone the care they need and to build a healthier nation.