Duty Manager

SSP Group plc; Mill End; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Discounted meals

Free parking on shifts

Employee discounts

Friends & family discount app

Training & development

Health & wellbeing support

Energetic work environment

Job summary

SSP Group plc is seeking a Duty Manager for Stansted Airport, Bottega, with a base pay of £14.31 per hour plus £1.50 per hour for hours between midnight and 6am. This full-time role (30-40 hours) requires flexible hours across weekdays, weekends, and holidays, and offers a fast-paced hospitality leadership environment with iconic brands.

You will lead teams, ensure great service, and drive operational improvements in a busy airport setting.

Qualifications

• 5 years of references and Criminal Record Check required.
• Applicants must be 18+ to perform certain tasks or shifts.

Responsibilities

• Take ownership of opening, closing, and daily operations.
• Lead your team through busy shifts and maintain high energy.
• Inspire the team to deliver excellent customer service and handle queries.
• Monitor unit performance and champion improvements.

Skills

Team leadership

Customer service

Staff training

Communication

Job description

DUTY MANAGER - STANSTED AIRPORT, BOTTEGA

Pay Rate: £14.31 per hour + as a little incentive, you will earn an extra £1.50 per hour, for hours worked between midnight and 6am.

We have Full Time(30-40hrs) roles available.

Hours of operation are 3am and 11 pm.Working flexibly across weekdays, weekends, bank and public holidays.

Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!

ABOUT YOU:

• Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Duty Manager role’s got your name on it.
• 5 years of references and Criminal Record Check required.
• Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.

ABOUT THE DUTY MANAGER ROLE:

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.
• Previous experience leading a team in a busy Hospitality or Retail role is preferred.

AS A DUTY MANAGER WE WILL OFFER YOU:

• Discounted Meal and free parking while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• Health & Wellbeing Support.
• A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.