Duty Manager

Ssp Group; East Malling; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Discounted meals

Free parking

Employee discounts

Friends and family discount app

Award-winning training and development

Job summary

SSP Group is seeking a Duty Manager at Stansted Airport to lead daily operations across busy shifts, including opening and closing tasks. You will manage teams, ensure excellent customer service, and respond swiftly to queries while maintaining a vibrant, safe atmosphere.

The role requires 5 years of references and a criminal record check, and applicants must be 18+ for certain tasks or shifts. A fast-paced hospitality environment is ideal.

Qualifications

• 5 years of references and Criminal Record Check required.
• Applicants must be 18 years of age or over to perform certain tasks or shifts.
• Experience leading a team in a busy hospitality or retail environment is preferred.

Responsibilities

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, maintaining high energy and a positive atmosphere.
• Inspire the team to deliver great customer service and be the go-to person for customer and colleague queries.
• Monitor unit performance and champion improvements to drive results.

Skills

Team leadership

Customer service

Hospitality experience

Job description

DUTY MANAGER - STANSTED AIRPORT, BOTTEGA

Pay Rate: £14.31 per hour + as a little incentive, you will earn an extra £1.50 per hour, for hours worked between midnight and 6am.

We have Full Time (30-40 hrs) roles available.

Hours of operation are 3am and 11 pm. Working flexibly across weekdays, weekends, bank and public holidays.

Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!

ABOUT YOU:

• Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Duty Manager role’s got your name on it.
• 5 years of references and Criminal Record Check required.
• Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.

ABOUT THE DUTY MANAGER ROLE:

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.
• Previous experience leading a team in a busy Hospitality or Retail role is preferred.

AS A DUTY MANAGER WE WILL OFFER YOU:

• Discounted Meal and free parking while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• Health & Wellbeing Support.
• A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.