Duty Manager

Wiltshire Council; Marlborough; Hybrid; GBP 29,000 - 31,000; Full time

Benefits offered by this job

NPLQ training support

Job summary

Wiltshire Council is seeking a Duty Manager in Marlborough to lead daily centre operations and ensure a safe, well‑maintained environment during opening hours. The role focuses on guiding staff, resolving complex issues, and delivering positive experiences through active lifestyles.

The position offers a pro rata salary and a hybrid working model. Training to obtain the NPLQ will be provided within three months, supported by the Royal Life Saving Society (RLSS).

Qualifications

• Strong leadership and problem‑solving abilities.
• Confident in handling complex customer and facility issues.
• Commitment to delivering positive experiences through active lifestyles.

Responsibilities

• Act as the primary point of contact to ensure a safe and well‑maintained environment during operating hours.
• Lead front‑of‑house and operational duties to support day‑to‑day centre activities.
• Support staff and services and assist in obtaining NPLQ within three months.

Skills

Leadership

Problem solving

Customer service

Job description

Salary: £29,064 - £31,022 pro rata (Plus 10% unsocial hours for qualifying shifts)

Hours per week: 18 hours

Interview date: Week commencing 5th October 2026

Do you hold strong leadership skills and can confidently solve complex issues? Join our team as a Duty Manager and be a crucial part of delivering positive experiences through active lifestyles.

We're dedicated to providing services, projects, and activities that create positive experiences for a diverse range of people. Our approach is centred around sport, physical activity, and active lifestyles.

As a Duty Manager, you'll be at the heart of our centre’s day-to-day operations. Your responsibilities include acting as the primary point of contact ensuring a safe and well‑maintained environment during operating hours.

We're looking for someone who brings innovation, energy, and strong leadership skills to the table, especially when it comes to solving complex customer and facility issues.

Don't have the UK's National Pool Lifeguard Qualification (NPLQ) yet? No worries! We'll support you in obtaining it within three months through a course run by the Royal Life Saving Society (RLSS).

Why us?

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here.

Our hybrid working model means office staff are on site for at least half their hours, community‑based staff carry out at least half their admin time in a workplace, and customer - facing roles work entirely from their service location.

We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.

Contact details

David Durston, Centre Manager, at [e-mail]

Application criteria

We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.

Statement of commitment to equality and inclusion

Disability Confident Employer

Application process

Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura).

Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission.

Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.