Housekeeping Development Duty Manager - YHA London Thameside

YHA (England & Wales); London; On-site; Full time

Job summary

A leading youth hostel organization is seeking a Development Duty Manager at YHA London Thameside. The role involves overseeing daily operations, supporting a collaborative team environment, and ensuring quality guest experiences. Candidates should have experience in hospitality and possess strong customer service skills. This position offers a permanent contract with a flexible schedule, competitive pay, and additional employee benefits.

Benefits

Staff discounts and cash back portal

Free YHA Membership

10 free nights in hostels per year

Qualifications

• Experience in face-to-face customer interactions.
• Hospitality or customer service experience.
• Ability to manage workload pressures and prioritize tasks.

Responsibilities

• Guide and support hostel team members.
• Manage guest check-ins/check-outs and food services.
• Deputize for Hostel/Deputy Manager when needed.

Skills

Customer Service

Team Management

Food Safety

IT Skills

Education

Food Safety Level 2 Certificate

Job description

Please Note: This role is only open to current employees of YHA England and Wales at this time.

Development Duty Manager

YHA London Thameside

Permanent, flexible contract

25-40 hours per week

YHA London Thameside are looking to recruit a Development Duty Manager (Housekeeping). YHA London Thameside is a purpose-built hostel situated just a stone’s throw from the banks of the Thames.

What can YHA offer you?

• We offer a pay of £12.80 + £1.20 Local Living Allowance per hour for a minimum 25 hours per week flexible contract.
• You will get access to YHA’s staff discount and cash back portal
• Free YHA Membership each year
• 10 nights free hostel stays per year for you and up to 3 friends or family

There’s lots more benefits to working for YHA so please visit our YHA Jobs website to find out more.

What will you be doing as a Development Duty Manager?

We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:

• Guiding and supporting team members working in all areas of the hostel, fostering a collaborative and inclusive work environment.
• Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service and other management functions.
• Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
• Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales.
• Deputising for the Hostel/Deputy Manager, managing the daily hostel operation in their absence.

What Skills and Experience do you need to be a Development Duty Manager?

Our Development Duty Managers are responsible for the line management of the teams within their own hostels, along with the management of occasional volunteers. They are also responsible for managing the operational budget and the safeguarding of all guests.

To provide this service we are looking for candidates who have:

• Experience of working face-to-face with customers
• Experience in hospitality or customer service, including the management and delivery of a quality service
• Food Safety Level 2 Certificate (desirable) - otherwise will be required to complete within hostel
• Experience of managing a team - experience of leading others, providing guidance to members of your team (desirable)
• Ability to manage varying pressures, include peaks in workload demands - can prioritise, able to deal with conflicting duties
• Basic IT skills (ideally Microsoft Office) - able to use Microsoft Word, Outlook, Excel
• Knowledge and understanding of the core purpose of YHA - what YHA does and how we do it

For more information about the role and the skills and experience required, please refer to the job description.

At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.

Who are YHA?

YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.

If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.

How do you apply?

Submit your CV and complete the application form (it’s a short one, we promise!). If you need any assistance, please visit the contact page on the YHA Jobs website.

Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date.

PLEASE NOTEAll relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

YHA Job Title: Development Duty Manager

Keywords: Hospitality Manager, Hospitality Supervisor, Hospitality Team Leader