Duty Manager

Old Ball; Horsforth; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Flexible shifts

Brand discounts

Wagestream access

Gym discounts

Team socials

Pension

25 days holiday

Employee shares

Helpline

Job summary

Old Ball is seeking a Duty Manager to work alongside the General Manager, leading your team to ensure every guest experiences outstanding hospitality across our brands. You will oversee daily operations, uphold standards, and act as a confident, visible leader in busy service periods.

In this role you will train and inspire staff, develop talent, manage guest care from arrival to departure, and drive service excellence while helping the business hit its targets.

Qualifications

• Experience in hospitality management or supervisory role.
• Ability to lead and develop a team to deliver high service standards.

Responsibilities

• Assist the General Manager in day-to-day operations.
• Train and inspire the team to deliver food, drink and service to a high standard.
• Act as role model and guide staff development.
• Ensure guests are well cared for and have memorable experiences.
• Work towards achieving business targets.

Skills

People management

Team leadership

Customer service

Job description

No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you!

As Duty Manager at the Old Ball , you’ll work alongside the General Manager to lead your team to success. You’ll oversee all areas of the business, making sure provide guests with an experience that keeps them coming back for more.

Join us at Mitchells & Butlers, the heart of hospitality. With over 1,600 businesses we’re the home of some of the nation's favourite restaurants, bustling bars, cosy country pubs and the local you didn’t know we owned. Think of a brand for any occasion, we’re all about providing moments to remember. If you’re passionate about hospitality, we want to hear from you.

WHAT’S IN IT FOR ME?

• Flexible shifts - to fit around the other important things in life.
• A massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
• 20% discount across all off our brands for up to 5 friends and family.
• Wagestream – afinancial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
• Discounts on gym memberships.
• Team Socials – work hard, play hard!

On top of this, we offer a pension; 25 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.

WHAT WILL I BE DOING? AS DUTY MANAGER YOU’LL…

• Use your management experience to be an assistant to the General Manager in the day to day running of the business.
• Train and inspire your team to deliver food, drink, and service to be proud of.
• Be the role model and guide development within your team.
• Ensure our guests are cared for, being the host to life’s memorable moments.
• Strive towards and achievebusiness targets.

At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.

Compensation: Competitive salary