Duty Manager

Nuffield Health; Harrogate; On-site; GBP 17,000 - 28,000; Part time

Benefits offered by this job

free gym membership

health assessments

retail discounts

pension options

Job summary

Nuffield Health Harrogate is seeking a Duty Manager for our fitness club. This part-time role (32 hours per week) focuses on smooth club operations, member experience, and achieving sales targets.

You will open/close on shift, lead colleagues, conduct member tours, oversee health and safety, and may cover lifeguard breaks. A can-do attitude and strong communication are essential to thrive in our supportive, charity-driven environment.

Qualifications

• Previous sales experience with a focus on customer service.
• Excellent communication and interpersonal skills.
• Ability to lead and support a team during shifts.

Responsibilities

• Be responsible for the smooth running of the club; open/close on shift, prioritise member satisfaction, engage with members and build relationships.
• Lead by example, support colleagues while upholding high standards.
• Conduct tours for prospective members and highlight benefits of Nuffield Health.
• Oversee health and safety protocols and address issues swiftly.
• Help achieve sales targets.
• Be able to swim to a high standard and train on site for lifeguard breaks.
• Contribute to a positive wellbeing environment for staff and members.

Skills

Sales experience

Customer service

Communication skills

Leadership

Job description

Duty Manager Harrogate FWC | Fitness | Permanent

[Part time Up to £28038.40 pro-rata depending on experience plus sales commission 32 hours per week Nuffield Health is the UK’s largest Healthcare Charity. We’re here to do important work. As we expand our team, we’re looking for passionate individuals to help deliver an exceptional fitness experience for our members. This is your chance to play a crucial role in our journey while advancing your career in a supportive environment. As a Duty Manager at our gym, you’ll bring demonstrable sales experience and the ability to quickly get to grips with our business. You’re enthusiastic, with excellent communication skills and a collaborative spirit. You have a ‘can do’ attitude and you share our passion for excellent customer service.

Responsibilities

• Be responsible for the smooth running of our club; including the opening and closing the club when on shift Prioritize Member Satisfaction, Engage with our members, fostering happiness and building strong relationships.
• Lead by example, support and guide your colleagues while upholding the highest quality standards.
• Conduct tours for prospective members, highlighting the unique benefits that only Nuffield Health provides Oversee health and safety protocols, addressing any issues swiftly and effectively.
• Help achieve sales targets
• Be able to swim to a high standard and be willing to undergo training at site, due to covering Lifeguard breaks
• Helping you feel good.

Benefits

Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options.

• free gym membership
• health assessments
• retail discounts
• pension options

At Nuffield Health, we take care of what’s important to you. Join Nuffield Health and create the future you want, today. We want you to love coming to work, feeling healthy, happy and valued.

It starts with you.

Nuffield Health, is the UK’s largest healthcare charity. For over 60 years, we’ve been working to make the UK fitter, healthier, happier and stronger. All for the public benefit. We do this through our family of 31 award-winning hospitals, 113 fitness and wellbeing centres, healthcare clinics and over a 100 workplace wellbeing services. As a charity, we reinvest all our income into our services, into pioneering improvements in care, and most importantly into our social impact programmes, which are designed to support people who would not normally be able to afford or access our services. Its all part of our mission to give everyone the care they need and to build a healthier nation.