Duty Manager

Places Leisure; Kingston upon Thames; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Health & fitness membership

Bonus scheme

Flexible working

Extra annual leave

Learning & development

Pension scheme

Healthcare cashback

Staff discounts

Partner offers

Job summary

Places Leisure, part of Places for People Group, is seeking a proactive Duty Manager to oversee centre operations, lead a large staff team, manage customer concerns and help grow memberships while delivering outstanding service.

Ideally you will hold a Level 2 or Level 3 Fitness qualification, be a registered first aider, and be available for evenings, weekends and public holidays; you will champion safeguarding and a welcoming community atmosphere.

Qualifications

• Experience supervising within a leisure facility.
• Strong customer service and leadership skills.
• Ability to train and develop staff to deliver excellent member experience.
• First aid experience or certification is advantageous.

Responsibilities

• Manage and train staff, ensuring smooth day-to-day operations.
• Handle customer concerns and drive up memberships.
• Represent the centre and lead local Athletics events and meetings.

Skills

Leadership

Customer service

Staff training

Supervisory experience

Education

Level 2 Fitness qualification

Level 3 Fitness qualification

Job description

We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.

We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.

More About Your Role

This a varied and interesting role, as Duty Manager you will wear many hats! Such as managing and training staff, dealing with customer's concerns, driving up memberships, running Athletics events and attending meetings. You will represent the Places Leisure and you will need to be a motivated individual who will take on responsibility to lead a team and ensure the efficient day to day running of the centre. Ideally you will have either a Level 2 or Level 3 Fitness qualification so you can undertake inductions in gym.

You will need a flexible approach to work being open to working shifts including evenings, weekends and public holidays.

More About You

With this role you will be managing a large team, so previous experience in a supervisory/management capacity within a leisure facility would be desirable. As a Duty Manager you will become one of our registered first aiders and therefore first aid experience would set you apart from other candidates. We are looking for someone with excellent customer service and leadership skills.

Benefits

It is essential that you hold a NPLQ qualification.

We are a large, diverse and ambitious business, which will give you all the challenge you could wish for.

• Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
• A bonus scheme for all colleagues at 2%
• Flexible working (including part time working, shift work and more)
• An opportunity to purchase additional annual leave
• Lots of opportunity to access ongoing personal learning and development
• Access to our Company Pension scheme
• Cashback plan for healthcare costs – up to £500 saving per year
• Discounts of up to 50% on activities, centre shop and cafes
• Extra perks including huge discounts and offers from shops, cinemas and much more.

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.