Duty Manager

SSP UK & Ireland; Birmingham; On-site; Full time

Job summary

Join as a Duty Manager at a leading company in hospitality, overseeing operations for iconic brands like Starbucks and Burger King. This full-time role involves leading a dynamic team and ensuring high-quality customer service. With a competitive pay structure and benefits like discounted meals, it's an exciting opportunity for those who thrive in fast-paced environments.

Benefits

Discounted Meal

Free Parking

Employee Discounts

Award-winning training

Qualifications

• 5 years of references and Criminal Record Check required.
• Applicants will need to be 18 years of age or over.

Responsibilities

• Take ownership of daily operations and solve problems on the fly.
• Lead your team during busy shifts and deliver great customer service.
• Stay informed about unit performance and champion improvements.

Skills

Leadership

Customer Service

Problem Solving

Job description

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DUTY MANAGER - BIRMINGHAM AREA

Please note, this is a Full-time role.

Pay Rate: £13.80 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6 am, bringing your rate of pay to £15.30 per hour.

Hours of operation are 3am/7am to 11 pm.Working flexibly across weekdays, weekends, bank and public holidays.

Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!

About You

• Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Duty Manager role’s got your name on it.
• 5 years of references and Criminal Record Check required.
• Due to some responsibilities within theDuty Managerrole, applicants willneed to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and sell alcohol.
  
  

About The Duty Manager Role

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.
• Previous experience leading a team in busy Hospitality or Retail is ideal and/or and if you’ve tackled night shifts before, even better!
• Please be aware that if you're sucessful you will need to complete 2 weeks training in Popeyes, located in London. (Travel, accommodation and Food will be covered by us)
  
  

As a Duty Manager We Will Offer You

• Discounted Meal and free Parkingwhile on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• Health & Wellbeing Support.
• A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.
  
  

Step up, lead brilliantly and apply today to join SSP as a Duty Manager!

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.

#BG4

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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