Karting Duty Manager

Motorsport Hackers; Towcester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading karting venue as a Duty Manager, where you'll manage operations and enhance customer experiences. This role involves leading teams, ensuring safety and efficiency, and overseeing events at Kart Silverstone—a premier motorsport facility. Bring your passion for customer service and leadership to a dynamic, fast-paced environment where every day presents new challenges.

Qualifications

• Proven leader with success in team and operations management, preferably in motorsport or leisure.
• Exceptional customer service skills and passion for extraordinary experiences.
• Strong understanding of health and safety regulations.

Responsibilities

• Ensure daily operations are smooth and customer journeys are seamless.
• Lead and inspire high-performing teams.
• Conduct daily inspections of the track and equipment, enforcing safety protocols.

Skills

Leadership

Customer Service

Communication

Problem-Solving

Operational Standards

Job description

Are you ready to step into the fast lane and take charge of one of the most exhilarating karting experiences in the world? We are seeking innovative and a driven Duty Manager to help lead Kart Silverstone, a world-class facility at one of the most prestigious motorsport venues on the planet. This is a rare opportunity to play a pivotal role in shaping the future of leisure and motorsport as we build on our vision to become a dynamic, year-round destination.

At the heart of Kart Silverstone is a spectacular 1.4km FIA-CIK circuit, multiple Arrive & Drive configurations, and an iconic two-storey facility complete with a stylish restaurant, roof terrace, customer-focused reception, briefing rooms and workshop. If you’re passionate about delivering exceptional customer experiences and leading high-performing teams, this is the role for you.

As a Karting Duty Manager you will ensure that the venue operates efficiently, managing the customer journey, whilst leading by example and championing customer service and experience.

Key Relationships

• Karting Manager
• Assistant Karting Manager
• Workshop Team
• FOH Team
• Catering Team
• Kart Operations Team
• Drive Team
• Admin Team
• Commentators
• Instructors
• Catering Team
• Head of Leisure

Key Responsibilities

Operational Management:

• Assist in the pre-opening phase, establishing exceptional operational standards.
• Collaborate with wider business stakeholders; venue, health and safety, security and medical ensuring efficient planning and effective delivery to all customers.
• Responsible for daily operations, management of permanent and casual team, ensuring optimal track utilisation, flawless execution of events and a seamless customer journey.
• Manage events, ensuring safety standards, fair racing and exceptional customer service standards are met.
• Ensure all karts, tracks and equipment are maintained to the highest standard.
• Be fully proficient in all Kart Silverstone systems, including booking, timing, etc.
• Be instrumental in the onboarding and training of all new operational team members
• Take on ad hoc tasks as required by the Assistant Karting Manager.
• Implement and enforce SOP’s for all activities and tasks
• Assist in the development and delivery of exclusive events, the Kart Silverstone Academy and Championships.
• Take on acting Duty Manager duties for the Kart Silverstone Venue where required.

Customer Experience:

• Lead and deliver unforgettable experiences from arrival through to post-event feedback.
• Maintain exceptional service standards, addressing customer concerns swiftly and professionally.
• Deliver engaging and professional safety briefings to guests.
• Assist with developing programmes and packages that cater to casual visitors, corporate clients and semi-professionals alike.

Team Leadership:

• Champion department collaboration and communication to ensure seamless delivery of operations.
• Assist in developing and inspiring a high-performing team who are aligned with Silverstone’s values and culture.
• Lead training initiatives, ensuring all staff excel in safety protocols, kart handling, race management and customer care.
• Ensure sufficient team breaks and staff cover is organised throughout the day and staff welfare is available.

Safety and Sustainability:

• Conduct daily inspections of the track and equipment.
• Enforce safety protocols, collaborating with internal teams to adhere to rigorous industry standards and best practices.

Financial Management:

• Understand staffing numbers, training and consumable usage to help ensure financial budgets are met.

Marketing and Revenue Growth:

• Understand the scheduling and products on offer, providing feedback and recommendations for better occupancy and profitable scheduling.
• Drive the Kart Silverstone Academy and Championships
• Drive upsell opportunities (such as helmet camera’s and racing gloves), back to back opportunities and the wider Silverstone offerings (Escapade, Museum, Tours, etc)

Skills, Knowledge and Expertise

• A proven leader with a track record of success in team management and operations management, preferably within motorsport or leisure industries.
• Exceptional customer service skills, with a passion for creating extraordinary experiences.
• Outstanding communication and problem-solving skills, thriving in high-pressure environments.
• Strong understanding of operational frameworks, with experience creating and implementing operating standards.
• Knowledge of health and safety regulations, operational best practices and industry trends.

Work Environment

• Dynamic, fast-paced, and hands-on, with both indoor and outdoor activities.
• Flexibility to work weekends, evenings and holidays as needed – we operate 364 days a year!