Duty Manager

SSP Deutschland GmbH; Birmingham; On-site; GBP 27,000 - 30,000; Full time

Job summary

Join SSP as a Duty Manager at Popeyes, Birmingham New Street Station, where you'll lead a team and ensure top-notch service in a fast-paced environment. This full-time role offers flexible hours, a competitive pay rate, and a variety of employee benefits including meal discounts and award-winning training.

Benefits

Discounted Meal & Free Parking during shifts

Employee Discounts

Friends and Family Discount App

Award-winning training and development programs

Qualifications

• Previous experience leading a team in busy hospitality or retail.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Manage daily operations and lead the team during busy shifts.
• Ensure high standards of customer service and motivate staff.
• Monitor unit performance and drive improvements.

Skills

Leadership

Customer Service

Problem Solving

Job description

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NEW OPENING!


DUTY MANAGER - POPEYES, BIRMINGHAM NEW STREET STATION

Please note, this is a Full-time role.

Pay Rate: £13.11 per hour.

Hours of operation are 7am to 11pm.Working flexibly across weekdays, weekends, bank and public holidays.

Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!

ABOUT YOU:

• Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Duty Manager role’s got your name on it.
• Due to some responsibilities within theDuty Managerrole, applicants willneed to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and sell alcohol.

ABOUT THE DUTY MANAGER ROLE:

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.
• Previous experience leading a team in busy Hospitality or Retail is ideal and/or and if you’ve tackled night shifts before, even better!

AS A DUTY MANAGER WE WILL OFFER YOU:

• Discounted Meal and free Parkingwhile on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.

Step up, lead brilliantly and apply today to join SSP as a Duty Manager!

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.