Night Duty Manager (Part Time)

Leonardo Hotels UK & Ireland | Formerly Jurys Inn; Cheltenham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join Leonardo Hotels as a Night Duty Manager and support a vibrant team in delivering excellence. Oversee daily operations, ensure exceptional guest experiences, and drive team performance. Ideal candidates will have operational hotel experience and strong customer service skills, contributing to a well-respected brand as we expand across the UK.

Benefits

Employee referral bonuses

Discounted hotel rates

Company pension scheme

28-33 days holiday

Career development courses

Flexible working hours

Meals on duty

Monthly engagement activities

Annual Charity Event Day

Relocation support

Qualifications

• Strong operational knowledge across Reception or Food and Beverage departments.
• Background in branded hotels or restaurants preferred.
• Excellent customer service and organisational skills.

Responsibilities

• Ensure the hotel is prepared for daily business and guest needs.
• Supervise operations and ensure exceptional guest service.
• Develop and train the team for exemplary service.

Skills

Operational knowledge

Customer service skills

Organisational skills

Decision-making

Up-selling

Team management

Tools

Opera

SAP

Micros

Job description

Be Yourself - Be Happy

We have a great opportunity for a Night Duty Manager to join the group at Leonardo Hotels.

We want you to support a brilliant and diverse team to deliver excellence to our valued customers across our amazing hotel.

Why come and work for us?

• Earn thousands by referring a friend to work with us
• Stay at one of our Leonardo Hotels UK for a hugely discounted rate and get a reduced rate for friends and family if they want to stay too
• Company Pension Scheme, Life assurance & Wellbeing support
• 28 days holiday entitlement including bank holidays, increasing with service to a maximum of 33 days (we even offer Wedding Leave too)
• The opportunity to work for a well-respected brand where people development is at the heart of our culture
• An array of learning courses in which you can attend - the sky is the limit with your development with us, we nourish your skills and talents to develop leaders of the future
• Leo Points – earn performance based points and use them towards that desired product you've been meaning to buy or even that well deserved day off!
• Employee of the month earning you a little bonus and fame for that entire month.
• Flexible working hours - shift working is what we do but not split shifts – we want you to have a work-life balance too
• Meals on duty
• Monthly / Quarterly engagement activities - we like to have fun while working hard
• Annual Charity Event Day - we help and support our communities
• Lots of locations in the UK and Ireland which mean that if you want to develop or just fancy a change of scenery, we can help you to move and provide relocation support

Experience We Expect

• Strong Operational knowledge across either Reception or Food and Beverage Departments or even better both.
• Background in branded hotels or restaurants is preferred – so you will understand how we work
• Excellent Customer service skills, standards driven, good organisational skills
• To be able to make decisions in a fast paced environment and to enjoy it
• To be great at up-selling – anticipating customer needs as well as improving the bottom line
• To be able to manage the team and resources available to ensure that the departments are equipped for service via cost controls, stock monitoring and good rota management
• Ability to communicate to and motivate your team providing day to day leadership and direction
• Be able to use computer systems – we use Opera, SAP and Micros. (for the occasional time you do get a desk)

Your Responsibilities Will Be

• To plan and ensure the hotel is ready for the days business – preparing for the morning meeting and sharing information with the team
• To be out and about in the hotel, supervising the day to day operation and ensuring exceptional guest service.
• To encourage the team to maximise sales opportunities
• To ensure prompt resolution of customer complaints
• To develop and train the team to be able to deliver their job brilliantly so that we get great feedback from guests

Our Story

Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years; there’s never been a more exciting time to come join us!