Dutch-Speaking Cruise Reservations Concierge (Hybrid)

Carnival UK (P&O Cruises & Cunard); Southampton; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Employee Discounted Cruising + Friends

Recognition scheme with prizes

Office events and learning

Job summary

Carnival UK is seeking a Dutch-speaking International Reservations Concierge to join our Contact Centre in a hybrid role at Southampton. You will handle cruise bookings by email and phone, use product knowledge to resolve queries, and aim for first-call resolution while delivering a memorable guest experience.

The role requires fluent Dutch and English, strong communication and problem-solving skills, and a customer-first mindset.

Qualifications

• Fluent Dutch and English speaking

Responsibilities

• Booking cruises for guests via email and telephone with high service standards
• Resolve queries both pre and post cruise using product knowledge
• Aim for first-call resolution and excellent guest satisfaction
• Build relationships with guests and travel partners, identifying suitable itineraries and cruise products
• Deliver a memorable guest experience

Job description

Carnival UK is seeking a Dutch-speaking International Reservations Concierge to join our Contact Centre in a hybrid role at Southampton. You will handle cruise bookings by email and phone, use product knowledge to resolve queries, and aim for first-call resolution while delivering a memorable guest experience.

The role requires fluent Dutch and English, strong communication and problem-solving skills, and a customer-first mindset.