Dutch Speaking Customer Service Representative

Preferred Title; Chertsey; On-site; GBP 30,000; Full time

Job summary

An established industry player is seeking a Dutch Speaking Customer Service Representative to join their team in Chertsey. This role offers a competitive salary of up to £30,000 per annum and a flexible benefits package, including 25 days of holiday and a discretionary bonus. You will be the first point of contact for customers, providing professional and efficient service. If you are fluent in Dutch and passionate about customer service, this is a fantastic opportunity to make a significant impact in a supportive environment.

Benefits

Pension

25 Days Holiday

Discretionary Bonus

Flexible Benefits Package

Qualifications

• Proven experience in customer service, especially in a Dutch-speaking environment.
• Ability to manage customer accounts and resolve complaints efficiently.

Responsibilities

• Process orders, complaints, and returns while maintaining customer accounts.
• Resolve product or service complaints and manage incoming calls and emails.

Skills

Customer Service Experience

Fluent Dutch

Excellent Communication Skills

Friendly Telephone Manner

Familiarity with CRM Systems

Time Management

Proficient in Microsoft Office

Job description

Join to apply for the Dutch Speaking Customer Service Representative role at Preferred Title

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Join to apply for the Dutch Speaking Customer Service Representative role at Preferred Title

A successful operation with sites in the UK and Europe is looking for a Dutch Speaking Customer Service Representative. Reporting into the Customer Services Team Leader, you will provide a courteous, professional, efficient, and reliable first point of contact service.

This office based role comes with a salary up to £30,000 per annum, along with a flexible benefits package which includes a pension, 25 days holiday, excellent pension, a discretionary bonus, and other attractive benefits. You will be working 4 days per week at the offices in Chertsey.

As Dutch Speaking Customer Service Representative, your responsibilities will include:

• Processing orders, complaints, returns and credits
• Maintaining customer accounts
• Resolving product or service complaints: investigating the cause and offering the best solution to solve the problem, following up to ensure full resolution within agreed SLAs
• Managing incoming calls and emails
• Identifying customers needs to ensure complete satisfaction
• Building and maintaining strong relationships through open communication
• Supporting Key Account Managers in meeting personal and team sales targets
  
  

Were looking for a Dutch Speaking Customer Service Representative with the following skills and experience:

• Proven Customer Service experience
• Fluent Dutch with excellent English. An additional European Language an advantage.
• Excellent communication skills
• Friendly and professional telephone manner, both inbound and outbound
• Familiar with CRM systems and practices
• Ability to adapt to different characters and personalities
• Ability to multi-task, prioritise and manage time effectively
• Proficient in Microsoft Office suite (Word, Excel, Outlook)
  
  

To apply for this role as a Dutch Speaking Customer Service Representative, please click apply online and upload an updated copy of your CV.

Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Administrative and Support Services

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