Technical Customer Service Associate (Spanish Speaking)

Veeva Systems, Inc.; Oxford; Remote; GBP 25,000 - 45,000; Full time

Job summary

An innovative firm is seeking a dedicated customer service professional to join their dynamic team. This role is perfect for individuals eager to provide exceptional support and build strong relationships with users of a leading life sciences application. With a commitment to employee success and a flexible work environment, this position offers a unique opportunity to thrive in a collaborative culture. If you are passionate about helping clients and enhancing their experience with cutting-edge software, this is the ideal role for you. Join a mission-driven organization that values diversity and inclusion, and make a significant impact in the life sciences industry.

Benefits

Private Health Insurance

Qualifications

• 1+ years of experience in customer service is required.
• Strong communication and organizational skills are essential.

Responsibilities

• Advise users on best practices for Veeva’s applications.
• Identify and resolve client issues related to Veeva’s applications.

Skills

Customer Service

Effective Communication

Organizational Skills

Time Management

Professional Telephone Manner

Verbal and Written Communication in English

Verbal and Written Communication in Spanish

Education

Relevant Experience in Customer Service

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming apublic benefit corporation(PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As aWork Anywherecompany, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us intransforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

This Role is ideal if you are looking to build a career with a company that has track record of success and excellent corporate culture grounded in our values – Do the Right Thing, Employee Success, Customer Success and Speed. If you are driven to provide an excellent customer experience and work with software, this job is for you!

What You'll Do

• Advise end users on best practices when using Veeva’s applications
• Identify and resolve client issues associated with Veeva’s applications
• Build strong and professional relationships with all users of Veeva’s applications
• Provide recommendations/feedback on client service improvements and product development
• Maintain the highest standards of customer service, quality, and professionalism with customers and coworkers
• Maintain accurate records of all email/telephone/chat correspondence related to the role

Requirements

• 1+ years relevant experience in a customer service role
• Effective communication, organizational, and time management skills
• Professional telephone manner
• Demonstrated competence in standard computer packages (Word, Excel, PowerPoint)
• Excellent verbal and written communication skills in English and Spanish will be required
• Ability to quickly understand client requirements and needs and articulate potential solutions

Perks & Benefits

• Private Health Insurance

#LI-Remote

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us [e-mail].