Dual Service Operative (Security & Cleaning)

Anchor Group Services; Wales; Remote; GBP 12,000 - 14,000; Part time

Benefits offered by this job

Uniform provided

Employee assistance

Cycle to work

Pension scheme

SIA training discount

First aid training discount

Training courses access

Hospital Saturday Fund

Rewards program

Job summary

Anchor Group Services in Carmarthen is seeking a Dual Service Operative to join the St Catherine\'s Walk Shopping Centre team. The role combines security and cleaning tasks, with a CCTV control room component and on-site presence to ensure a safe, welcoming environment for visitors.

The position offers a 2 on/off shift pattern (7:30-18:00), averaging 18.5 hours per week. A CCTV licence is required, with training provided if not held.

Qualifications

• Full 5-year employment history is required.
• Valid SIA/CCTV licence or training available for the role.
• Customer service experience and ability to handle conflicts calmly.
• Understanding of COSHH and safety procedures.
• Flexible to meet job requirements, including weekends.
• Excellent written and verbal communication, smart appearance.

Responsibilities

• Monitor CCTV control room and oversee security operations.
• Respond to incidents and escalate to Control Room or emergency services as needed.
• Prepare detailed reports of observations, incidents and surveillance.
• Carry out routine cleaning tasks and operate cleaning equipment.
• Provide friendly, professional service to customers and visitors.
• Maintain visible on-site presence to contribute to a safe, welcoming environment.

Skills

Customer service

Communication

Conflict resolution

Situational awareness

Attention to detail

Tools

SIA/CCTV licence

Job description

Dual Service Operative (Security & Cleaning)

Carmarthen, United Kingdom | Posted on 17/09/2026

• Country United Kingdom
• Postal Code SA31 1GA

About Us

At Anchor Group Services, our people are the foundation of our success. That's why we're committed to creating a supportive environment where you can develop your skills, progress your career and make a real impact.

As a leading provider of security, cleaning and facilities management services across the UK, we recognise that our success depends on the talent and dedication of our teams. That's why we invest in our people through a range of employee benefits, dedicated management support and wellbeing resources, including our Employee Assistance Programme.

Through our own Anchor Academy, you'll have access to hundreds of accredited training courses to help you develop your skills, thrive in your role and achieve your career goals.

Job Description

Job Role: Dual Service Operative (Security & Cleaning)

Working Hours: 2 on 6 off shift pattern, 7:30-18:00 - average 18.5 hours per week

Pay Rate: £12.90 per hour

Location: St Catherines Walk Shopping Centre -St Catherines Street, Carmarthen,SA31 1GA

Reporting to: Dual Service Manager & Operations Manager

Overview

An excited opportunity has become available at Anchor GroupServices for an experienced Dual Service Operative to join our established teamat St Catherines Walk Shopping Centre in Carmarthen.

This role combines both security and cleaning responsibilities,ensuring the centre remains safe, clean, and welcoming for all visitors. Thesuccessful candidate will be expected to carry out routine cleaning tasks whilemaintaining a visible and professional security presence, carrying out CCTV control room duties, and supporting the overall safety and operation of the site.

A valid CCTV licence is required as you will carry out control room duties as part of this role. However, if you do not hold a CCTV licence, training will be available for the successful candidate.

Responsibilities include:

• Monitor and manage all activities within the CCTV control room, ensuring effective oversight of security operations.
• Respond to and escalation incidents appropriately to the ControlRoom, Soft Services Manager, Ops Management, or Emergency Services.
• Complete detailed reports and logs of observations, incidents,and surveillance activities.
• Ensure compliance with legal and site-specific requirements touphold the organisation’s reputation.
• Carry out routine and reactive cleaning tasks, includinglitter picking, spill response, mopping, and general upkeep of the centre.
• Operate cleaning equipment and machinery.
• Provide a professional and friendly service tocustomers and visitors.
• Respond to customer queries and requests with a helpful andsolution-focused approach.
• Maintain a visible presence on site, contributing to a safeand welcoming environment.
• Follow all site-specific instructions and procedures to ensureconsistent service delivery.
• Collaborate with the wider team to support the smooth runningof the centre.

Requirements

• Full 5-year employment checkable history
• A valid SIA/CCTV licence - CCTV training is available for the successful candidate
• Customer Service experience and confidence to handle conflictin a correct manner
• Understanding of COSHH
• Flexible to meet the job requirements
• Excellent communication skills both written and verbal
• Smart appearance and be well-groomed
• Reliable and punctual
• High level of enthusiasm and passion
• Ability to work in a fast-moving environment
• Flexible - must be able to work weekend and cover shifts if required
• Access to a range of nationally recognised courses to helpfurther your career, via the Anchor Academy
• Access to SIA and First Aid training at discounted rates, withfinancial support available
• Auto Enrolment Pension (if earnings reach the minimumrequirement for auto-enrolment)
• Stream - accessto pay as you earn it
• Cycle to Work Scheme Available
• Full uniform provided
• Free Employee Assistance Programme 24/7 including access tocounselling
• Hospital Saturday Fund
• Reward and Recognition awards

What’s Next?

Other companies may call this role: Security & CleaningOperative, Dual Services Operative, Site Services Operative, FacilitiesSecurity & Cleaning Officer, Centre Support Officer, Security & CleaningOfficer, Security Officer, Operational Services Officer, Security & Environmental Services Operative, Public Area Services Officer, Safety &Cleaning Operative

Within commuting distance of: St Clears, Whitland, Kidwelly, Burry Port, Cross Hands, Narberth, Llandeilo, Ferryside, Pontyberem, Cenarth, Llansteffan, Pendine

Anchor Group Services is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.