DTU Administrator

The Methodist Church in Britain; Packmoor; On-site; GBP 24,000 - 28,000; Full time

Job summary

Oxford University Hospitals NHS Foundation Trust is seeking an administrator to provide a full administrative service to a specialty consultant team within the DTU, supporting patient pathways and waiting lists.

You will manage EPR/ARIA records, handle enquiries, reception duties, coordinate transport, and book investigations, with GCSEs and prior admin and customer service experience required.

Qualifications

• GCSEs including maths and English or equivalent.
• Previous administrative and customer service experience.
• Proficiency with computers and MS Office applications.

Responsibilities

• Provide a full administrative service to the consultant team.
• Manage the whole patient pathway in line with Elective Access Policy.
• Capture all patient activity daily on EPR, including waiting lists and appointments.
• Check data entered on ARIA is correct on EPR.
• Apply knowledge of 18-week referral to treatment to oncology and haematology patients.
• Receive and store chemotherapy correctly to avoid wastage.
• Keep electronic patient records current and scan documents before visits.
• Greet patients, relatives and visitors and direct them to staff.
• Answer calls and handle queries from patients and clinicians.
• Coordinate hospital transport with the ambulance team.
• Book investigations requested by clinicians with other departments.
• Cover outpatient reception when needed.

Skills

Administrative skills

Customer service

Education

GCSEs including Maths & English

Tools

Microsoft Office

Job description

This administrator post sits in the DTU at Oxford University Hospitals NHS Foundation Trust, providing a full administrative service to a specialty consultant team. The work covers managing whole patient pathways under the Elective Access Policy, keeping EPR and ARIA records accurate, and handling waiting lists, admissions and appointments. Its oncology and haematology referral work, plus reception and ward clerk duties across the DTU and outpatients, sets it apart. Applicants need GCSE-level maths and English and previous administrative and customer service experience.

What the job involves

• Provide a full administrative service to the consultant team
• Manage the whole patient pathway in line with the Elective Access Policy
• Capture all patient activity daily on EPR, including waiting lists, admissions, discharges, ward attenders and appointments
• Check data entered on other systems such as ARIA is correct on EPR
• Apply knowledge of 18-week referral to treatment to oncology and haematology patients
• Receive and store chemotherapy correctly to avoid wastage and further charges
• Keep electronic patient records current and scan paper documents before patient visits
• Greet patients, relatives and visitors and direct them to the right member of staff or area
• Answer calls from patients, relatives and clinicians and deal with queries
• Coordinate hospital transport, including daily liaison with the ambulance team
• Book investigations requested by clinicians with other hospital departments
• Cover outpatient reception when needed, keeping tasks finished on time

Qualifications

• 5 GCSEs or BTEC at grade C or above, or equivalent, including maths and English

Experience

• Previous administrative experience
• Previous customer service experience

Skills & knowledge

• Use of computer and Microsoft Office applications

Nice to have

• EPR and ARIA experience