Elective Admissions Manager

The Methodist Church in Britain; London Borough of Croydon; On-site; GBP 55,000 - 85,000; Full time

Job summary

The Hillingdon Hospital NHS Foundation Trust is seeking an experienced Elective Admissions Manager to lead the Elective Admissions team across theatres, anaesthetics and preoperative services. You will drive performance, data quality, and patient tracking while shaping service development and budget management.

You will manage staff, support the elective recovery program, and lead improvements in capacity planning and reporting.

Qualifications

• Degree or equivalent experience.
• At least 3 years relevant NHS experience.
• At least 3 year’s experience using Patient Administration Systems.
• At least 2 years’ experience in a supervisory or team leader role.
• Experience of day‑to‑day team management.
• Experience of staff recruitment, retention and performance management.
• Detailed understanding of 18‑week principles, including RTT measurement.
• Understanding of referral receipt to booking and how it links to 18 weeks.
• Ability to quickly identify and investigate inconsistencies in data.
• System administration, escalation and problem‑solving skills.
• Strong people management skills.
• Excellent written and verbal communication, including with complex issues.
• Clear understanding of patient confidentiality.
• Ability to manage distressing situations, including occasional verbal abuse.
• Ability to work effectively across multiple sites.
• Coaching and mentoring skills and experience.

Responsibilities

• Provide operational leadership for Elective Admissions to meet quality, performance, access, productivity and financial objectives.
• Monitor activity, identify risks and underperformance, and put corrective actions in place.
• Line manage administrative staff, including recruitment, appraisal, development, capability and conduct.
• Support the Theatres, Anaesthetics and Preoperative Manager with day‑to‑day management of the Elective Admissions team, including training and retention.
• Support elective recovery, service transformation, business planning and budget management.
• Lead projects, service redesign and capacity planning, and develop SOPs for data quality, patient tracking and performance reporting.
• Act as system lead and super‑user for telephony, elective admissions demand and capacity, LUNA or equivalent, Care Coordination Solution and elective scheduling systems.
• Manage internal monitoring and external reporting.
• Deputise for the Theatres, Anaesthetics and Preoperative Manager at internal and external meetings.
• Support clinical governance, health and safety, risk management, complaints and patient feedback.
• Communicate with patients, families, staff and internal and external stakeholders.
• Support strategic and operational service development.

Skills

NHS leadership

People management

Operational management

Data quality & reporting

Cross-site coordination

Education

Degree or equivalent experience

Tools

Patient Administration Systems

LUNA

Care Coordination Solution

e-RS

Telephony systems

Job description

This management post leads the Elective Admissions team at The Hillingdon Hospital NHS Foundation Trust, supporting the Theatres, Anaesthetics and Preoperative Manager. The postholder oversees the team's staff and performance, drives elective recovery and acts as system lead for the booking, scheduling and patient-tracking systems. The role also covers service development, projects, budget management and external reporting, and includes deputising at meetings. Candidates need hands‑on NHS experience with patient administration systems and 18‑week RTT rules.

What the job involves

• Provide operational leadership for Elective Admissions to meet quality, performance, access, productivity and financial objectives
• Monitor activity, identify risks and underperformance, and put corrective actions in place
• Line manage administrative staff, including recruitment, appraisal, development, capability and conduct
• Support the Theatres, Anaesthetics and Preoperative Manager with day‑to‑day management of the Elective Admissions team, including training and retention
• Support elective recovery, service transformation, business planning and budget management
• Lead projects, service redesign and capacity planning, and develop SOPs for data quality, patient tracking and performance reporting
• Act as system lead and super‑user for telephony, elective admissions demand and capacity, LUNA or equivalent, Care Coordination Solution and elective scheduling systems
• Manage internal monitoring and external reporting
• Deputise for the Theatres, Anaesthetics and Preoperative Manager at internal and external meetings
• Support clinical governance, health and safety, risk management, complaints and patient feedback
• Communicate with patients, families, staff and internal and external stakeholders
• Support strategic and operational service development

What’s required

Qualifications

• Degree or equivalent experience

Experience

• At least 3 years relevant NHS experience
• At least 3 year’s experience using Patient Administration Systems
• At least 2 years’ experience of outpatient booking processes and systems
• At least 2 years’ experience in a supervisory or team leader role
• Experience of day‑to‑day team management
• Experience of staff recruitment, retention and performance management

Skills & knowledge

• Detailed understanding of 18‑week principles, including RTT measurement
• Understanding of referral receipt to booking and how it links to 18 weeks
• Ability to quickly identify and investigate inconsistencies in data
• System administration, escalation and problem‑solving skills
• Strong people management skills
• Excellent written and verbal communication, including with complex issues

Other

• Clear understanding of patient confidentiality
• Ability to manage distressing situations, including occasional verbal abuse
• Ability to work effectively across multiple sites

Nice to have

• Proactive approach to identifying and acting on opportunities for improvement
• Knowledge of clinical pathways
• Experience within a clinical division, information management or in‑house systems
• Information system training, including knowledge of e-RS
• Knowledge of medical terminology
• Knowledge of excellent customer and patient services
• Understanding of Trust HR policies and procedures
• Coaching and mentoring skills and experience