Driver Performance & People Leader (Depot Operations)

Arriva Group; Whitby; Vor Ort; GBP 32.000 - 46.000; Vollzeit

Benefits dieser Stelle

Competitive salary and benefits

Career development and progression

Ongoing leadership training

Supportive and inclusive working环境

The opportunity to shape high‑performi

Zusammenfassung

Arriva Group in the United Kingdom invites applications for the role of Assistant Driver Manager to lead and develop a team of professional bus drivers, delivering safe, reliable, and outstanding customer service across the depot.

This senior operations role requires a people-focused leader who thrives in a fast-paced environment, shaping driver performance, promoting a positive depot culture, and driving KPIs such as punctuality and safety to ensure exemplary journey experiences for passengers.

Qualifikationen

• Previous supervisory or management experience within bus/transport or wider operational sectors.
• Strong leadership and communication skills with a passion for developing people.
• Solid understanding of PCV/HGV regulations, tachograph rules, and transport legislation.

Aufgaben

• Lead, motivate, and develop a team of bus drivers to achieve high safety, reliability, and customer service standards.
• Create a positive working environment where drivers feel valued and empowered to succeed.
• Conduct regular one-to-one meetings, performance reviews, coaching sessions, and return-to-work interviews.
• Support driver development through training, mentoring, and continuous improvement initiatives.
• Manage driver attendance, performance, conduct, and wellbeing in line with company policies and procedures.
• Ensure compliance with transport legislation, including tachograph regulations and working time directives.
• Oversee driver rotas, shift allocation, and holiday planning to maintain efficiency.
• Investigate incidents and customer complaints and implement corrective actions.
• Monitor KPIs including punctuality, safety performance, fuel efficiency, and customer feedback.
• Collaborate with engineering, operations, and customer service teams for depot performance.
• Champion a strong health and safety culture across the operation.

Kenntnisse

Leadership

People management

Operational excellence

Communication skills

IT skills

PCV regulations

Tools

Microsoft Office

Jobbeschreibung

Arriva Group in the United Kingdom invites applications for the role of Assistant Driver Manager to lead and develop a team of professional bus drivers, delivering safe, reliable, and outstanding customer service across the depot.

This senior operations role requires a people-focused leader who thrives in a fast-paced environment, shaping driver performance, promoting a positive depot culture, and driving KPIs such as punctuality and safety to ensure exemplary journey experiences for passengers.