Driver Partner Experience Lead

Veezu; Newport; On-site; GBP 26,000 - 32,000; Full time

Job summary

Veezu is seeking a Driver Partner Experience Executive to manage day‑to‑day interactions with Driver Partners and work closely with Veezu Services and Veezu Assist. The role focuses on ensuring efficiency, policy compliance, and effective use of the Driver Partner Portal.

You will be the local point of contact for Driver Partners, assist with licensing paperwork, and support DP marketing campaigns. The role is based in Newport and is fully on‑site, reporting to the Regional Driver Partner

Qualifications

• Exceptional attention to detail and organisation skills.
• Excellent communication skills both written and verbally.
• Ability to multitask and prioritise numerous conflicting priorities.
• Strong Microsoft Office Suite skills.
• Highly organised and methodical.
• Excellent Customer Service skills with calm and professional approach.

Responsibilities

• Be the local point of contact for Driver Partners where queries cannot be addressed via the Driver Partner Portal or in-person.
• Promote the use and functionality of the Driver Partner Portal.
• Manage, respond and action all relevant tickets issued via Zendesk in a timely manner.
• Champion a best customer service approach to Driver Partners.
• Adhere to DP setup procedure for all new Driver Partners and ensure licensing requirements are met.

Skills

Attention to detail

Communication skills

Multitasking

MS Office

Organisation

Customer service

Tools

Zendesk

iCabbi

Driver Partner Portal

WAFS

Job description

Veezu is seeking a Driver Partner Experience Executive to manage day‑to‑day interactions with Driver Partners and work closely with Veezu Services and Veezu Assist. The role focuses on ensuring efficiency, policy compliance, and effective use of the Driver Partner Portal.

You will be the local point of contact for Driver Partners, assist with licensing paperwork, and support DP marketing campaigns. The role is based in Newport and is fully on‑site, reporting to the Regional Driver Partner