EV Driver Experience Specialist

Octopus Electric Vehicles

Greater London

Hybrid

GBP 28,000 - 38,000

Full time

14 days+

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Benefits offered by this job

Dog-friendly offices

Job summary

Octopus Electric Vehicles in London/Brighton is seeking a Customer Operations Specialist who is passionate about delivering exceptional service. You will be the driver’s guide from order to return and beyond, turning complex updates into reassuring conversations.

This hybrid role requires two days in the office per week. You’ll deliver five-star phone support, own the end-to-end driver journey, resolve issues, protect our reputation, and collaborate with a close-knit team to keep customers

Qualifications

Excellent phone manner and clear communication.
Passion for delivering service and going the extra mile.
Resilience and grit in a fast-paced environment.
Attention to detail in contracting and delivery.
Team player mindset with willingness to share feedback.
Knowledge of EVs or automotive industry is a plus.

Responsibilities

Deliver 5 Star Phone Support: be the friendly, professional voice drivers rely on.
Own the Driver Journey: manage end-to-end process from ordering to delivery.
Champion Brand Reputation: seek opportunities to delight drivers and earn top feedback.
Creative Problem Solving: resolve delays or spec changes with fair solutions.
Operational Resilience: maintain standards during busy periods and manage workload.