Bookings & Data Operations Specialist

Veezu; Sheffield; Sur place; GBP 25 000 - 33 000; Plein temps

Résumé du poste

Veezu operates a Sheffield hub and is seeking a Commercial Hub Coordinator (Operations Coordinator) to service account holders from the public and private sectors, handling data entry and bookings end-to-end. You will manage calls, emails, and portals to ensure a seamless booking experience.

Reporting to the Commercial Team Manager, you will provide day-to-day admin support for commercial accounts and driver partners, while upholding GDPR, safeguarding, and ISO27001 standards across the process.

Qualifications

• Strong attention to detail with a focus on accurate data entry.
• Excellent verbal and written communication skills.
• Customer service oriented with professional relationship management.
• Ability to multitask in a fast-paced environment.
• Competence in call center software and Microsoft Office; able to learn new systems.
• Excellent time management to prioritise tasks.

Responsabilités

• Managing and accurately inputting large volumes of data daily.
• Handle inbound and outbound calls to assist with bookings for regional and national accounts.
• Provide clear emails replies to assist with quotes and enquiries.
• Ensure GDPR and security information is collected from account holders.
• Monitor dispatch system to ensure punctuality of commercial bookings.
• Collaborate with internal teams to resolve issues and maintain account retention.
• Maintain compliance and safeguarding throughout bookings and dispatch.
• Update public sector portals with KPI timestamps.
• Understand KPIs and service level agreements across accounts.
• Ensure data is captured and calls are resolved to customer satisfaction.

Connaissances

Attention to detail

Communication

Customer-oriented

Multitasking

Computer literacy

Time management

Description du poste

Veezu operates a Sheffield hub and is seeking a Commercial Hub Coordinator (Operations Coordinator) to service account holders from the public and private sectors, handling data entry and bookings end-to-end. You will manage calls, emails, and portals to ensure a seamless booking experience.

Reporting to the Commercial Team Manager, you will provide day-to-day admin support for commercial accounts and driver partners, while upholding GDPR, safeguarding, and ISO27001 standards across the process.