Operations Coordinator

Veezu; Sheffield; On-site; GBP 25,000 - 33,000; Full time

Job summary

Veezu operates a Sheffield hub and is seeking a Commercial Hub Coordinator (Operations Coordinator) to service account holders from the public and private sectors, handling data entry and bookings end-to-end. You will manage calls, emails, and portals to ensure a seamless booking experience.

Reporting to the Commercial Team Manager, you will provide day-to-day admin support for commercial accounts and driver partners, while upholding GDPR, safeguarding, and ISO27001 standards across the process.

Qualifications

• Strong attention to detail with a focus on accurate data entry.
• Excellent verbal and written communication skills.
• Customer service oriented with professional relationship management.
• Ability to multitask in a fast-paced environment.
• Competence in call center software and Microsoft Office; able to learn new systems.
• Excellent time management to prioritise tasks.

Responsibilities

• Managing and accurately inputting large volumes of data daily.
• Handle inbound and outbound calls to assist with bookings for regional and national accounts.
• Provide clear emails replies to assist with quotes and enquiries.
• Ensure GDPR and security information is collected from account holders.
• Monitor dispatch system to ensure punctuality of commercial bookings.
• Collaborate with internal teams to resolve issues and maintain account retention.
• Maintain compliance and safeguarding throughout bookings and dispatch.
• Update public sector portals with KPI timestamps.
• Understand KPIs and service level agreements across accounts.
• Ensure data is captured and calls are resolved to customer satisfaction.

Skills

Attention to detail

Communication

Customer-oriented

Multitasking

Computer literacy

Time management

Job description

The role of Commercial Hub Coordinator (Operations Coordinator) will be to service a range of account holders from the public and private sector in administering new and existing private hire bookings from start to finish. The primary activity of this role is data entry, with the remaining responsibility to make bookings via inbound and outbound calls, manage email inbox and booking portals. Providing a seamless booking experience is paramount in being successful in this role.

Reporting into the Commercial Team Manager, your role will involve providing day to day administrative support for Commercial Account holders and Driver Partners.

Who are Veezu?

Veezu is the UK's fastest growing taxi and private hire technology business operating across hundreds of UK towns and cities. We are a tech-driven on-demand mobility service that supports our hyper-local communities, helping them thrive and so much more!

What you’ll do:

• Managing and accurately inputting large volumes of data on a daily basis

• Handle inbound and outbound calls to assist with all aspects of new and existing bookings, assisting a range of regional & national account holders

• Providing well structured and articulated replies to emails from account holders to assist in making new bookings, providing quotes and answering general enquiries around their transport needs.

• Ensure account holders can provide key information specific to their account to adhere to GDPR and security requirements.

• Monitor the internal dispatch system to ensure punctuality on commercial account bookings is achieved throughout the working day by liaising with Commercial Booking Centre colleagues and Veezu driver partners

• Liaise with the Commercial Account Team and other internal stakeholders to feedback and resolve any issues arising from Commercial bookings and ensure account holder retention is maintained

• Ensure compliance and safeguarding is maintained at every stage of the booking and dispatch process, and escalating any concerns relating to compliance and safeguarding to the relevant departments and account holders

• Update Public sector portals with KPI time stamps

• Have an understanding of key performance indicators and service level agreements on a range of commercial accounts

• Ensure call handling time is efficient, whilst also seeing to it that the call is resolved to the customers satisfaction and all data is captured

• Ensure that customer, passenger, Driver Partner & colleagues’ information is safeguarded at all times, in line with the General Data Protection Regulation (GDPR)

• Be committed to maintaining our ISO27001 certification and set high standards for Information Security compliance

What you’ll need:

• Attention to detail: Strong attention to detail with a focus on accurate data entry.

• Communication: Excellent verbal and written communication skills, with the ability to engage and build rapport with customers.

• Customer-Oriented: Strong customer service skills and ability to manage customer relationships professionally.

• Multitasking: Ability to handle multiple tasks simultaneously while maintaining attention to detail.

• Computer Literacy: Proficiency in call center software, Microsoft Office and the ability to learn and operate new systems.

• Time Management: Ability to manage time effectively and prioritize tasks in a fast-paced environment.

Where you’ll be:

• This role will be based out of our Sheffield hub

Veezu is committed to fair and inclusive recruitment, welcoming applications from all backgrounds, experiences, and communities.