Driver Mate / Porter

Ethero Strategic Staffing

Burton upon Trent

On-site

GBP 18,000 - 28,000

Part time

6 days ago

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Benefits offered by this job

Free parking on site

Canteen and catering on site

Full Training is offered

Overtime opportunities

PPE

Job summary

Ethero Strategic Staffing seeks a Porter/Driver Mate for a temporary position in Burton on Trent. You will support deliveries, assist with loading, and ensure orders reach customers in good condition.

Key duties include handling customer queries professionally, keeping customers updated on delivery times, and adhering to safety and quality standards. The role requires strong communication and flexibility with shifts.

Qualifications

Excellent communication skills both face to face and on the phone.
Ability to build rapport with customers.
Problem solving - resolve customer problems at the point of delivery.
Takes pride in delivering exceptional customer service.
Be flexible regarding shifts with excellent timekeeping.
Be smartly presented with excellent customer service skills and detail focus.
Essential: follow instructions, work safely and meet role standards.
Desirable: customer service experience.

Responsibilities

Deal with customer queries in a polite and effective manner until satisfaction.
Ensure customers promptly receive deliveries in excellent condition.
Keep customers informed of estimated delivery times and any issues.
Assist in loading of vehicles as required.
Confirm customer satisfaction at the delivery on the premises.
Follow all instructions, training and quality standards.
Use equipment and systems correctly and report faults or hazards promptly.

Skills

Excellent communication

Rapport building

Problem solving

Customer service

Timekeeping

Professional presentation

Follow instructions

Safety awareness

Customer service experience

Job description

Key Duties

To deal with customer queries in a polite and effective manner, not leaving the customer until they are satisfied

Job Description

Porter/Drriver Mate

Location: Burton on Trent

Job Type: Temporary/On going

Warehouse Environment

Role

Key Duties

To deal with customer queries in a polite and effective manner, not leaving the customer until they are satisfied
Ensure the customer promptly receives their deliveries in excellent condition every time
Ensure that customers are kept informed of their estimated time of delivery and where issues occur the customer is kept informed at all times
Assist in the loading of vehicles as and when required
Ensure the customer is happy with their delivery before leaving the customer's premises
Follow all relevant instructions, training, and quality standards
Use equipment, materials, and systems correctly and report any faults, hazards, or concerns promptly
Pay: £13.20 per hour; After 48 hours £19.81; Unsociable hours £16.51
Any lawful deductions will be explained clearly before engagement. Statutory deductions such as Tax, National Insurance, and pension contributions (where applicable) will apply.

Working Pattern

Days: Tuesday to Saturday
Hours: start between 5:30 and 7:00 to finish (return to site)
Breaks: 30 minutes unpaid break

Candidate Requirements

Excellent communication skills both face to face and on the phone
Ability to build rapport with customers
Problem Solver - Working to resolve customer problems at the point of delivery
Takes pride in delivering exceptional customer service
Be flexible in relation to shifts and duties with excellent timekeeping
Be smartly presented at all times and have excellent customer service skills and be detail focused
Essential: Ability to follow instructions, work safely, and meet the standards required for the role.
Desirable: Customer Service Experience

Benefits / Additional Information