Driver Mate / Porter

Ethero; Burton upon Trent; On-site; GBP 18,000 - 29,000; Part time

Benefits offered by this job

Free parking on site

Canteen and catering on site

Full Training offered

Overtime opportunities

PPE

Job summary

Ethero Ltd in Burton on Trent is seeking a Porter/Driver Mate for temporary ongoing work. You will support deliveries, load vehicles, and provide excellent customer service at point of delivery.

Shifts run Tue–Sat, start early between 5:30 and 7:00, with a 30-minute unpaid break. Pay starts at £13.20 per hour, rising after 48 hours and for unsociable hours, with on-site parking and canteen facilities.

Qualifications

• Excellent communication skills both face to face and on the phone.
• Ability to build rapport with customers.
• Problem solver – working to resolve customer problems at the point of delivery.
• Takes pride in delivering exceptional customer service.
• Be flexible in relation to shifts and duties with excellent timekeeping.
• Be smartly presented at all times and have excellent customer service skills and be detail focused.

Responsibilities

• Deal with customer queries until satisfaction.
• Ensure deliveries arrive in excellent condition.
• Inform customers of delivery ETA and issues.
• Assist in loading vehicles.
• Ensure customer is happy before leaving premises.
• Follow instructions, training, and quality standards.
• Report faults, hazards, or concerns promptly.

Skills

Excellent communication

Customer rapport

Problem solving

Timekeeping

Professional appearance

Job description

Porter/Drriver Mate

Location:Burton on Trent

Job Type: Temporary/On going

Warehouse Environment

Key Duties

• To deal with customer queries in a polite and effective manner, not leaving the customer until they are satisfied
• Ensure the customer promptly receives their deliveries in excellent condition every time
• Ensure that customers are kept informed of their estimated time of delivery and where issues occur the customer is kept informed at all times
• Assist in the loading of vehicles as and when required
• Ensure the customer is happy with their delivery before leaving the customer's premises
• Follow all relevant instructions, training, and quality standards
• Use equipment, materials, and systems correctly and report any faults, hazards, or concerns promptly

Pay: £13.20 per hour; After 48 hours £19.81; Unsociable hours £16.51

Any lawful deductions will be explained clearly before engagement. Statutory deductions such as Tax, National Insurance, and pension contributions (where applicable) will apply.

Working Pattern

• Days: Tuesday to Saturday
• Hours: start between 5:30 and 7:00 to finish (return to site)
• Breaks: 30 minutes unpaid break

Candidate Requirements

• Excellent communication skills both face to face and on the phone
• Ability to build rapport with customers
• Problem Solver - Working to resolve customer problems at the point of delivery
• Takes pride in delivering exceptional customer service
• Be flexible in relation to shifts and duties with excellent timekeeping
• Be smartly presented at all times and have excellent customer service skills and be detail focused

Essential

• Ability to follow instructions, work safely, and meet the standards required for the role.

Desirable

• Customer Service Experience

Benefits / Additional Information

• Free parking on site
• Canteen and catering on site
• Full Ttraining is offered
• Overtime opportunities
• PPE

We welcome applications from all suitably qualified individuals and comply with the Equality Act 2010.

Ethero Ltd is acting as an employment business in relation to this vacancy