Driver and Branch Sales Assistant

City Plumbing; Northampton; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Bonus

Discounts & cashback

Life assurance

Extended family policy

Mental Health Support

Flexible working options

Job summary

City Plumbing is seeking a Driver and Branch Sales Assistant to deliver outstanding service, operate at the trade counter, and drive products to customers. You will be customer facing, work with branch colleagues, and support sales through excellent service and flexible hours.

Ideal candidates hold a driving licence and have prior driving experience; you will thrive on providing top customer experiences while contributing to team goals and branch success.

Qualifications

• Customer-facing role experience preferred.
• Able to work flexible hours, including peak periods.
• Collaborative team player supporting branch goals.

Responsibilities

• Ensure health and safety for yourself and vehicle.
• Maintain vehicle condition and report issues to line manager.
• Adhere to transport regulations and compliance.
• Support branch management in achieving sales targets.
• Deliver high-quality customer service at trade counter and via telephone.
• Maintain branch standards and housekeeping.

Skills

Customer service

Flexibility

Teamwork

Driving licence

Job description

As a Driver and Branch Sales Assistant, you'll be committed to delivering an outstanding level of service, and you'll be professional, driven and enthusiastic. The Driver and Branch Sales Assistant role reports into the branch management team and will provide the highest level of service to internal and external customers, and will deliver products to our customers against some very tight deadlines. This role will also be customer facing within the branch, serving on the trade counter and dealing with customers over the telephone ensuring that we provide the best service and maximise sales at every opportunity.

You will be contracted to a set minimum number of hours per week, and you will be required to be flexible to work additional hours to deliver the best customer experience, especially during the peak trading winter heating season. Where possible, hours and shifts will be agreed with you with plenty of notice so that you know exactly what you are doing and when! You'll naturally promote and embrace our inclusive team environment and we're sure you'll have some fun along the way!

Please note, this role requires you to have the appropriate driving licence with previous experience as a driver.

#BelongWithUs

Key Responsibilities:

• Health and safety of yourself and your vehicle
• Maintenance and condition of your vehicle
• Report any issues or incidents to your line manager
• Comply with transport compliance law and regulations
• Supporting the Branch Manager and Assistant Branch Manager with achieving and exceeding sales targets at optimum margins.
• Ensuring we maintain high standards, creating and maintaining a loyal customer base and providing a first class service.
• Assisting with the general duties within the branch such as serving customers on the trade counter, telesales and ensuring the housekeeping standards are maintained both on the trade counter and warehousing

Along with a clean driving licence, you will ideally have previous driving experience and knowledge of the products associated with our industry would be an advantage. You'll be flexible with working hours, and your approach to delivering customer and business needs. You'll thrive on providing the best customer service and being a huge support to your branch colleagues.

From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We're proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we're super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.

Benefits Package and Cultural Environment:

• Bonus
• Discounts, savings and cash back at numerous retailers
• Life assurance
• Extended family policy including maternity, paternity, additional annual leave and more
• Mental Health First Aiders and Employee Assistance Programme, we look out for each other
• Complete induction and a company that lets you grow and encourages development
• Financial education and loans
• Flexible working options
• A business striving to create an environment of inclusion so everyone can be their true self
• And more!

#BelongWithUs

We're passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don't want you to 'fit' our culture, we want you to enrich it.