Drainage Assistant – Field Support & Customer Service

Metro Rod LTD; Long Stratton; On-site; GBP 23,000 - 26,000; Full time

Benefits offered by this job

Personal development

Branded uniform

Ongoing Health & Safety and new skills

Additional leave

Company pension

Job summary

Metro Rod Norwich is seeking a General Assistant to join our team in Tharston. The role offers a salary of £22,578 - £26,436 per annum, depending on age, plus benefits, and is full-time and on-site.

You will support engineers with drain cleaning, clearance, repair and maintenance work, deliver excellent customer service, and follow H&S and QA procedures while communicating clearly with clients and the support centre. Experience in drainage is advantageous.

Qualifications

• Be positive, flexible and have a can‑do attitude.
• Willing to be part of a growing, progressive business.
• Be willing to work some unsociable hours.
• Must be physically fit and able to work outdoors.
• Have a keen interest and desire to progress within the drainage industry.
• Be customer-focused.

Responsibilities

• Support our Engineers in cleaning, clearance, repair and maintenance of drains.
• Deliver an exceptional standard of customer service.
• Ensure work is carried out in line with H&S and Quality Assurance procedures.
• Communicate effectively with clients and Metro Rod Support Centre colleagues to ensure excellent service.

Skills

Customer service

Flexible attitude

Physically fit

Willing to work unsociable hours

Customer-focused

Job description

Metro Rod Norwich is seeking a General Assistant to join our team in Tharston. The role offers a salary of £22,578 - £26,436 per annum, depending on age, plus benefits, and is full-time and on-site.

You will support engineers with drain cleaning, clearance, repair and maintenance work, deliver excellent customer service, and follow H&S and QA procedures while communicating clearly with clients and the support centre. Experience in drainage is advantageous.