Door Supervisor - Sutton Coldfield

GuardPass Limited; West Bromwich; On-site; GBP 12,000 - 17,000; Full time

Job summary

GuardPass Limited is seeking a Door Supervisor in West Bromwich to ensure the safety and security of clients, staff and assets at the venue, while delivering first-rate customer service.

You will screen visitors at the entrance, perform ID checks, manage entry and crowd flow, and respond calmly to emergencies, working as part of a team with reliability and professionalism.

Qualifications

• Must hold a valid SIA Door Supervisor licence.
• Excellent communication and customer service skills.
• Able to work as part of a team.
• Reliable and punctual.
• Ability to handle emergencies calmly and professionally.

Responsibilities

• Station at entrance and screen visitors for suitability.
• Verify age and screen for drugs or weapons.
• Control entry and exit routes.
• Manage customers to maintain a safe venue environment.
• Conduct crowd control and supervise arrivals.
• Carry out ID checks and search individuals when required.

Skills

Communication skills

Customer service oriented

Team player

Reliability

Calm under pressure

Emergency response

Education

SIA Door Supervisor Licence

Job description

Job Purpose

The primary role of a Door Supervisor is to ensure the safety and security of the venue's clients and employees.

Job Overview

As a Door Supervisor, you will ensure the safety of staff and customers, as well as protect assets within the clients' business and provide excellent customer service.

Main Duties and Responsibilities

• You will be stationed at the building's entrance, screening visitors for suitability.
• Ensure the visitor is not under the age of 18 or in possession of any dangerous substances or things, such as drugs or weapons

• Controlling entry and exit route
• Customer management to maintain a safe environment within the venue
• Crowd control
• Supervising customer arrivals
• Carrying out ID checks
• Screening and searching for individuals

Requirements

• A valid SIA licence - Door Supervisor Licence
• Have excellent communication skills and be customer service focused
• Be able to work as part of a team
• Be reliable and confident
• Ability to tackle emergency situations
• Ability to remain calm and professional in stressful situations