Door Supervisor Sunderland

GuardPass Limited; Sunderland; On-site; GBP 12,000 - 18,000; Full time

Job summary

GuardPass Limited is seeking a Door Supervisor in Sunderland, UK, to contribute to venue safety and excellent customer service. You will screen visitors at entrance, verify age and absence of dangerous items, manage entry/exit, and assist with crowd control while maintaining a calm, professional demeanor.

The role requires a valid SIA Door Supervisor Licence and at least one year of experience, plus strong communication and team-working abilities to ensure staff and patron safety.

Qualifications

• SIA licence required.
• Minimum 1 year experience.
• Excellent communication and customer service focus.
• Team player with reliability.
• Ability to stay calm and professional under pressure.
• Ability to tackle emergency situations.

Responsibilities

• Stationed at entrance to screen visitors.
• Check visitor age (18+) and absence of drugs, weapons or dangerous substances.
• Control entry and exit routes.
• Manage customers to maintain a safe venue environment.
• Perform crowd control and supervise arrivals.
• Carry out ID checks.
• Screening and searching individuals.

Skills

Excellent communication

Customer service

Team player

Reliability

Calm under pressure

Education

SIA Door Supervisor Licence

Job description

Job Purpose

The primary role of a Door Supervisor is to ensure the safety and security of the venue's clients and employees.

Job Overview

As a Door Supervisor, you will ensure the safety of staff and customers, as well as protect assets within the clients' business and provide excellent customer service.

Main Duties and Responsibilities

• You will be stationed at the building's entrance, screening visitors for suitability.
• Ensure the visitor is not under the age of 18 or in possession of any dangerous substances or things, such as drugs or weapons
• Controlling entry and exit route
• Customer management to maintain a safe environment within the venue
• Crowd control
• Supervising customer arrivals
• Carrying out ID checks
• Screening and searching for individuals

Requirements

• A valid SIA licence - Door Supervisor Licence
• At least one year minimal experience.
• Have excellent communication skills and be customer service focused
• Be able to work as part of a team
• Be reliable and confident
• Ability to tackle emergency situations
• Ability to remain calm and professional in stressful situations