Door Supervisor - Birmingham

GuardPass Limited; Birmingham; On-site; GBP 12,000 - 17,000; Full time

Job summary

GuardPass Limited is seeking a trained Door Supervisor to ensure the safety and security of staff and patrons. This role involves screening visitors, managing entry/exit routes, and upholding a safe venue environment while delivering good customer service.

Ideal candidates hold a valid SIA Door Supervisor licence, display excellent communication skills, and can work well in a team. The position requires reliability and the ability to handle emergency situations in a high-pressure setting.

Qualifications

• SIA Door Supervisor licence is required.
• Strong verbal and written communication skills.
• Customer-focused with a professional appearance.
• Reliable and able to work as part of a team.
• Calm and capable in stressful situations.

Responsibilities

• Stationed at building entrance to screen visitors.
• Confirm age and check for weapons or drugs.
• Control entry/exit routes and manage crowds.
• Provide customer service while maintaining safety.
• Conduct ID checks and searches as required.

Skills

SIA Licence

Excellent communication

Teamwork

Reliability

Emergency handling

Job description

Job Purpose

The primary role of a Door Supervisor is to ensure the safety and security of the venue's clients and employees.

Job Overview

As a Door Supervisor, you will ensure the safety of staff and customers, as well as protect assets within the clients' business and provide excellent customer service.

Main Duties and Responsibilities

• You will be stationed at the building's entrance, screening visitors for suitability.
• Ensure the visitor is not under the age of 18 or in possession of any dangerous substances or things, such as drugs or weapons

• Controlling entry and exit route
• Customer management to maintain a safe environment within the venue
• Crowd control
• Supervising customer arrivals
• Carrying out ID checks
• Screening and searching for individuals

Requirements

• A valid SIA licence - Door Supervisor Licence
• Have excellent communication skills and be customer service focused
• Be able to work as part of a team
• Be reliable and confident
• Ability to tackle emergency situations
• Ability to remain calm and professional in stressful situations