Door Supervisor - Redditch

ACTIVE SECURITY; Redditch; On-site; GBP 12,000 - 18,000; Full time

Job summary

GuardPass Limited is seeking a Door Supervisor in the United Kingdom to help ensure the safety of staff and customers and protect venue assets while delivering excellent customer service.

You will be stationed at the entrance, screen visitors, manage entry/exit, perform ID checks, and handle crowd control to maintain a safe environment within the venue.

Qualifications

• Valid SIA Door Supervisor Licence is required
• Excellent communication and customer service skills
• Able to work as part of a team and stay calm under pressure

Responsibilities

• Station at the entrance screening visitors for suitability
• Ensure visitors are aged 18+ and not in possession of dangerous items
• Control entry and exit routes
• Manage customers to maintain a safe venue environment
• Crowd control and supervising arrivals
• Carry out ID checks and screen/search individuals

Skills

Excellent communication

Customer service focus

Team player

Reliable and calm under pressure

Ability to tackle emergencies

Job description

Job Purpose

The primary role of a Door Supervisor is to ensure the safety and security of the venue's clients and employees.

Job Overview

As a Door Supervisor, you will ensure the safety of staff and customers, as well as protect assets within the clients' business and provide excellent customer service.

Main Duties and Responsibilities

• You will be stationed at the building's entrance, screening visitors for suitability.
• Ensure the visitor is not under the age of 18 or in possession of any dangerous substances or things, such as drugs or weapons

• Controlling entry and exit route
• Customer management to maintain a safe environment within the venue
• Crowd control
• Supervising customer arrivals
• Carrying out ID checks
• Screening and searching for individuals

Requirements

• A valid SIA licence - Door Supervisor Licence
• Have excellent communication skills and be customer service focused
• Be able to work as part of a team
• Be reliable and confident
• Ability to tackle emergency situations
• Ability to remain calm and professional in stressful situations