Door Host

Hyatt Hotels Corporation; Greater London; Hybrid; GBP 23,000 - 32,000; Full time

Benefits offered by this job

12 complimentary nights per year

Discounted hotel stays for family and

Free meals on duty

Uniform provided and laundered

Headspace membership

50% discount on F&B

Learning and development opportunities

Job summary

Hyatt Regency London – The Churchill in Marylebone is seeking a friendly Door Host to welcome guests, assist with arrival and departure experiences, and provide courteous luggage handling and guest support. You will coordinate transportation, guide parking options, and work with Front Office to anticipate needs while upholding Hyatt standards and a spirit of care.

A full, valid driver’s licence is essential, and flexibility to work a rotating roster, including weekends and holidays, is required.

Qualifications

• Full, valid driver’s licence required.

Responsibilities

• Greet guests and assist with arrival and departure.
• Assist with luggage handling, vehicle arrivals, and guest requests.
• Coordinate transportation arrangements, taxis, and parking guidance.
• Maintain a safe, organized hotel entrance and keep external areas clean.
• Safeguard guest belongings and vehicle keys.
• Recommend facilities, services, dining and local attractions.
• Collaborate with Front Office and hotel teams to anticipate needs.
• Uphold Hyatt brand standards and safety procedures.

Skills

Customer service

Hospitality

Job description

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"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

About Hyatt Regency London – The Churchill

Hyatt Regency London – The Churchill is located in the prestigious Marylebone area of London’s West End, overlooking the gardens of Portman Square and just moments from Oxford Street and Hyde Park. Inspired by the legacy of Sir Winston Churchill, the hotel reflects a sense of British heritage and timeless style.

The hotel features 440 elegant guestrooms including 50 suites, along with 11 versatile meeting and event spaces hosting a wide range of corporate events and social occasions. Dining experiences include seasonal British dishes and Afternoon Tea at The Montagu Kitchen and cocktails at the stylish Churchill Bar & Terrace.

Colleagues work in a vibrant hospitality environment welcoming both international business travellers and leisure guests to one of London’s most sought after neighbourhoods.

Duties and responsibilities related to the Door Host role

· Deliver a warm, professional first and last impression by welcoming guests and assisting with their arrival and departure experience.

· Provide courteous assistance with luggage handling, vehicle arrivals, and guest requests to ensure a seamless journey through the hotel.

· Coordinate transportation arrangements, including organizing taxis and providing guidance on parking options.

· Maintain a safe, organized, and welcoming hotel entrance by managing vehicle flow and keeping external areas clean and presentable.

· Safeguard guest belongings and vehicle keys in accordance with hotel procedures and security standards.

· Share knowledgeable recommendations about the hotel's facilities, services, dining outlets, and local attractions to enhance the guest experience.

· Work collaboratively with Front Office and other hotel teams to anticipate guest needs and deliver exceptional service.

· Uphold Hyatt brand standards, safety procedures, and service excellence while creating memorable experiences for every guest.

About you

You are a friendly, approachable, and service-oriented individual who enjoys creating memorable first impressions for guests. Previous experience in a customer service, hospitality, or Door Host/Porter role is highly advantageous, although a positive attitude and willingness to learn are equally important. You take pride in your presentation, communicate confidently with people from diverse backgrounds, and remain calm and professional in a fast-paced environment. A full, valid driver's licence is essential, along with the flexibility to work a rotating roster, including weekends and public holidays. Above all, you are passionate about delivering exceptional service and embody Hyatt's culture of care.

Benefits you will enjoy as a Door Host

·12 complimentary nights a year across Hyatt Hotels worldwide

·Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!

·Free meals on duty in our colleague restaurant

·Uniform provided and laundered complimentary

·Headspace membership and access to our Employee Assistance Programme

·50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels

·Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.

With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune’s 100 Best Companies to Work For.

At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.

Next steps: Apply today for this Door Host role and start your journey with Hyatt Hotels!

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