Supporter Journey Coordinator

Forget Me Not Children'S Hospice; West Yorkshire; Sur place; GBP 14 000 - 17 000; Temps partiel

Avantages offerts par ce poste

Entry into Peoples Pension

Death in service benefit (3 x salary)

Out of pocket expenses

Free on-site parking

Confidential wellbeing support

Generous holiday entitlement (26 days+

Birthday day off

Free tea/coffee

Sight tests and flu jabs

Learning and development opportunities

Résumé du poste

Forget Me Not Children’s Hospice in Huddersfield is seeking a part-time Supporter Journey Administrator to support the fundraising team. You’ll provide excellent customer service, respond to enquiries, process donations and maintain supporter records in the CRM.

Flexible days with Friday inclusion, 22.5 hours per week, and entry into pension along with other benefits. You’ll handle admin tasks, data integrity and donor stewardship, contributing to supporter journeys and retention.

Qualifications

• Experience in administrative tasks.
• Experience in a customer-based environment with inbound/outbound calls.
• Experience of using databases.
• Excellent attention to detail.
• Excellent organisational skills.
• Good IT skills, especially Excel.
• Confident, professional and well-organised.
• Strong commitment to customer care/relationship development.
• Excellent written, verbal and face-to-face communication.
• Willingness to work as part of a team to achieve targets.

Responsabilités

• Be the initial point of contact for front line supporter enquiries.
• Build relationships with supporters and steward them for a positive experience.
• Assist in the thanking process and maximise supporter experience.
• Daily input of information onto the fundraising database with GDPR compliance.
• Maintain accurate records and perform regular data checks.
• Steward supporters doing their own fundraising activities and monitor online pages.
• Use third-party platforms to carry out administrative tasks.
• Perform regular stock checks and ensure materials are available.
• Collaborate with marketing to ensure materials are available.

Connaissances

Administrative tasks

Customer service

Database usage

Attention to detail

Organisational skills

Microsoft Excel

Communication skills

Teamwork

Formation

Customer service qualification

Outils

CRM database

Description du poste

Forget Me Not Children’s Hospice in Huddersfield is seeking a part-time Supporter Journey Administrator to support the fundraising team. You’ll provide excellent customer service, respond to enquiries, process donations and maintain supporter records in the CRM.

Flexible days with Friday inclusion, 22.5 hours per week, and entry into pension along with other benefits. You’ll handle admin tasks, data integrity and donor stewardship, contributing to supporter journeys and retention.