Part-Time Fundraising & Donor Care Administrator

Children's Hospice South West; Barnstaple; On-site; GBP 20,000 - 26,000; Part time

Benefits offered by this job

33 days holiday (plus bank holidays)

Enhanced sick pay (up to 6 months)

Pension with 7% employer contribution

Family friendly policies

Wellbeing services and EAP

Group life insurance

Training and development

Environmental and green agenda

Supportive and inclusive environment

Job summary

Children's Hospice South West is seeking a Fundraising and Product Sales Administrator to support the fundraising team, deliver excellent donor care, and assist with events across the region.

Part-time, job share, 22–22.5 hours per week, with three full days and at least two of Mon, Thu, Fri. You will manage supporter records in Salesforce, process registrations, and ensure compliance with fundraising policies.

Qualifications

• GCSEs or equivalent experience required.
• Strong IT skills and ability to use databases efficiently.
• Ability to work collaboratively and independently.
• Willingness to travel and occasional evenings/weekends.

Responsibilities

• Provide prompt administrative support to the fundraising team.
• Set up and maintain supporter records on Salesforce and process event registrations.
• Coordinate monthly visit days and support event logistics.
• Prepare fundraising packs, posters, tickets, and materials.
• Update CHSW and external websites with supporter events.
• Respond to supporter enquiries and deliver excellent donor care.
• Assist with donor engagement, including pledges and enquiries.
• Ensure compliance with fundraising legislation and CHSW policies.

Skills

Highly organised

Administrative experience

Microsoft Office & databases

Customer service skills

Flexible and proactive

Passionate about CHSW

Education

GCSEs

Tools

Salesforce

Job description

Children's Hospice South West is seeking a Fundraising and Product Sales Administrator to support the fundraising team, deliver excellent donor care, and assist with events across the region.

Part-time, job share, 22–22.5 hours per week, with three full days and at least two of Mon, Thu, Fri. You will manage supporter records in Salesforce, process registrations, and ensure compliance with fundraising policies.