Domestic Service Engineer (North)

Switch2; England; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Holiday Entitlement 33 days

Company Pension

Private Health Insurance

Death in Service

Buy/Sell Holiday Scheme

Cycle to Work Scheme

Money Coach Financial Plan

Job summary

Switch2 Energy is seeking a Field Services Engineer to join the Service Team. The role is based in the United Kingdom and involves reactive and planned maintenance on metering, hydraulic and electrical control systems in residential properties, with a structured on-call rota.

The successful candidate will join a supportive team, receive ongoing training, and benefit from a competitive package including a company van, tools, paid travel time, overtime opportunities, and career progression.

Qualifications

• Ideally NVQ level or equivalent in a related discipline.
• Strong background in building services engineering and related products.
• Experience delivering excellent customer service as a field representative.

Responsibilities

• Respond to fault diagnosis, repair and renewal works.
• Carry out planned preventative maintenance tasks.
• Perform on-site commissioning for new installations.
• Adhere to Health & Safety practices.
• Self-manage daily activities via handheld systems.
• Maintain relationships with clients and users within area of responsibility.
• Deliver and uphold safety standards.

Skills

NVQ level

Building services

Customer service

Team player

Education

NVQ level or equivalent

Job description

Join a team that keep essential engineering services moving

Switch2 is the market leader in the provision of bespoke energy metering, monitoring and billing services to high energy users such as hospitals, factories, residential apartments, commercial properties and industrial sites. The Company is now going through growth, with record breaking sales, and so are now seeks to strengthen its Service Team with a Service Engineer.

The role offers a competitive benefits package, including a company van, all necessary tools and equipment, paid travel time, overtime opportunities, and participation in an on-call rota with additional payments. You will also benefit from ongoing training and development, career progression opportunities, and the support of an experienced and friendly team.

Our client portfolio contains local authorities, universities, factories, housing associations, private landlords and utility energy suppliers. The company is now entering into an exciting new business sector and has already won over a dozen major contracts with large public sector property developers who now have to consider renewable energy in order to obtain planning permission for new build projects.

The Field Services Engineer will be responsible for reactive and planned preventative maintenance works across a varied and wide range of metering, hydraulic and electrical controls systems installed primarily within residential properties. In addition, there will be a requirement to provide out of hours on call support to these activities within a structured on-call rota basis.

Core responsibilities

• Response service fault diagnosis, repair and renewal works
• Planned preventative maintenance works
• Planned on site new installation product commissioning works
• Working in accordance with Health & Safety Practices
• Engineering qualification to a minimum NVQ level within a related field
• Current technical background, preferably building services engineering related
• Good communicator, able to work and adapt in a fast-moving industry
• Experience of building services engineering within district and community heating
• Experience of working within the construction industry
• Experience of working as part of a team in a real working environment
• Ability to provide high levels of customer satisfaction

Operational Accountabilities

• Deliver tasks and operations in line with timeline targets and requirements
• Self-manage daily activities via use of a structured handheld system.
• Operate within agreed operational and supervisory guidelines
• Maintain effective internal and external client and user relationships within own area of responsibilities
• Delivers Health and Safety policy and standards

The Candidate

Ideally qualified to NVQ level or equivalent standard in a related discipline, standard development training will be part of the role.

Summary

The successful candidate should ideally have a minimum of three years' experience working with technical building services systems and related products. They should possess a strong technical understanding and previous experience within a similar service-based industry. As a customer facing representative of the business, they should have a proven ability to deliver excellent customer service and a clear understanding of the importance of achieving high levels of customer satisfaction.

What we offer

• Holiday Entitlement – 33 days including bank holidays
• Company Pension
• Private Health Insurance
• Death in Service
• Buy/Sell Holiday Scheme
• Cycle to Work Scheme
• Money Coach Financial Plan

Switch2 Energy is an Equal Opportunities Employer