Domestic Abuse Support Worker (AWDO-P15347)

AWD online; West Midlands; On-site; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Training and development opportunities

Employee Assistance Programme

Group clinical supervision with a BACP

25 days’ annual leave (pro rata) + BH

Annual leave buy-back scheme

Time off in lieu

5% employer pension contribution

Job summary

AWD online is seeking a Domestic Abuse Support Worker to assist male victims in community and safe‑accommodation settings. You will contribute to safety planning, advocacy and multi‑agency collaboration to help clients regain independence.

The role involves risk assessment, housing support and delivering structured interventions, with a 37.5‑hour week, Monday to Friday, in Sandwell/Wolverhampton. DBS enhanced check required.

Qualifications

• Level 3 qualification (or equivalent) in a related field.
• Previous employment or work experience in a related field.
• Experience supporting vulnerable adults and children and responding appropriately to safeguarding concerns.
• Professional experience supporting victims of domestic abuse.
• Experience managing a caseload of vulnerable individuals and delivering planned support.
• Experience working within multi‑agency settings and representing clients with external stakeholders.
• Experience delivering structured interventions or behaviour‑change programmes.
• Knowledge of domestic abuse, risk assessment, safety planning, safeguarding, relevant legislation and trauma‑informed practice.
• Strong advocacy, communication, report‑writing, IT and case‑management skills, with the ability to work independently and collaboratively, maintain boundaries and remain calm under pressure.
• Eligibility to work in the UK.

Responsibilities

• Provide trauma‑informed support to male victims in community and safe‑accommodation settings.
• Manage standard and medium‑risk cases, completing risk and needs assessments, support plans and reviews.
• Provide floating support, help with homelessness applications, address housing barriers and promote independent living skills.
• Deliver the Respect Toolkit and other structured interventions through one‑to‑one, peer and group sessions, face‑to‑face and online.
• Advocate for clients, support access to services and help individuals navigate criminal and civil justice processes, including court attendance.
• Work with partner agencies, contribute to adult and child safeguarding processes and escalate risk to specialist services.
• Respond to referrals, identify support pathways and maintain accurate confidential records in line with safeguarding and GDPR requirements.

Skills

Empathy

Caseload management

Safeguarding

Advocacy

Communication

Education

Level 3 qualification (or equivalent)

Job description

Domestic Abuse Support Worker (AWDO-P15347)

Support male victims of domestic abuse and interpersonal violence. Ideal for a compassionate professional with domestic abuse, safeguarding, caseload and multi‑agency experience.

This role is known internally as a Domestic Abuse Advocate (ask MARC Service)

If you’ve also worked in the following roles, we’d also like to hear from you: Domestic Abuse Advocate, Domestic Abuse Advisor, Domestic Violence Advocate, Domestic Abuse Practitioner, Domestic Abuse Caseworker, Victim Support Worker, Community Domestic Abuse Worker, Advocacy Worker, Outreach Support Worker, Independent Domestic Violence Advisor

Benefits include 25 days’ annual leave plus bank holidays, a 5% employer pension contribution, and training and development.

SALARY: £24,784 to £26,872 per annum (depending on qualifications and experience) + Benefits

LOCATION: Sandwell / Wolverhampton, West Midlands (community-based and accommodation support)

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 37.5 hours per week, Monday to Friday, 9am to 5pm (7.5 hours per day). Some work outside normal office hours may be required

JOB OVERVIEW

This is a rewarding opportunity for a Domestic Abuse Support Worker to help male victims build safety, resilience and independence through trauma‑informed, person‑centred support.

Working across community and safe‑accommodation settings, the Domestic Abuse Support Worker manages standard and medium‑risk cases while collaborating with partner agencies and safeguarding services.

The Domestic Abuse Support Worker will combine advocacy, risk assessment, housing support and structured interventions to help individuals regain control and access appropriate services.

DUTIES

• Person‑Centred Support: Provide trauma‑informed support to male victims in community and safe‑accommodation settings
• Case Management and Safety Planning: Manage standard and medium‑risk cases, completing risk and needs assessments, support plans and reviews
• Housing and Independent Living: Provide floating support, help with homelessness applications, address housing barriers and promote independent living skills
• Structured Interventions: Deliver the Respect Toolkit and other structured interventions through one‑to‑one, peer and group sessions, face‑to‑face and online
• Advocacy and Justice Support: Advocate for clients, support access to services and help individuals navigate criminal and civil justice processes, including court attendance
• Partnership and Safeguarding: Work with partner agencies, contribute to adult and child safeguarding processes and escalate risk to specialist services
• Referrals and Records: Respond to referrals, identify support pathways and maintain accurate confidential records in line with safeguarding and GDPR requirements

CANDIDATE REQUIREMENTS

ESSENTIAL

• Level 3 qualification (or equivalent) in a related field
• Previous employment or work experience in a related field
• Experience supporting vulnerable adults and children and responding appropriately to safeguarding concerns
• Professional experience supporting victims of domestic abuse
• Experience managing a caseload of vulnerable individuals and delivering planned support
• Experience working within multi‑agency settings and representing clients with external stakeholders
• Experience delivering structured interventions or behaviour‑change programmes
• Knowledge of domestic abuse, risk assessment, safety planning, safeguarding, relevant legislation and trauma‑informed practice
• Strong advocacy, communication, report‑writing, IT and case‑management skills, with the ability to work independently and collaboratively, maintain boundaries and remain calm under pressure
• Eligibility to work in the UK

DESIRABLE

• Experience managing complex casework involving mental health, substance use, trauma or crisis intervention
• Experience facilitating peer or group work, working to targets, preparing formal reports or providing floating support
• Experience supporting male victims of domestic abuse or understanding barriers men may face when accessing support
• Knowledge of complex needs, housing pathways, public funds, justice processes or domestic abuse strategies, and understanding of motivational interviewing
• Current driving licence and access to a vehicle
• Willingness to work evenings or weekends when required

BENEFITS

• Training and development opportunities
• Employee Assistance Programme
• Access to group clinical supervision with a BACP‑trained counsellor
• 25 days’ annual leave (pro rata), plus bank holidays, with opportunities for this to be extended after 3 years of service
• Annual leave buy‑back scheme
• Time off in lieu (TOIL) when overtime is required
• 5% employer pension contribution

This role requires an Enhanced DBS check

JOB REF: AWDO-P15347