Dog Intake & Care Coordinator

Association of Dogs and Cats Homes (ADCH); Ash; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

36 days annual leave

Discounted gym memberships

Cycle to work scheme

Employee Assistance Programme

Wellbeing resources

Pension contributions up to 10%

Healthcare cash plan

Job summary

Battersea Dogs and Cats Home in Ash is seeking an organised Dog Intake professional to coordinate calls and enquiries, plan dog arrivals, and maintain accurate records ensuring the welfare of every dog.

This is a fixed-term (12 months) role, 40 hours per week with some weekends/bank holidays. You will work with the Dog Intake team to support owners, manage vaccination history, and safeguard policies while delivering empathetic service.

Responsibilities

• Coordinating calls and enquiries to intake lines, answering questions and explaining intake policies and procedures.
• Scheduling dogs to come into Battersea efficiently and in line with operational requirements.
• Providing high-quality customer service over the telephone while following safeguarding policies.
• Gathering dog behavioural and medical histories before arrival, including vaccination status.
• Welcoming dogs on arrival, recording observations and pre-admission histories in the central database.
• Carrying out investigations to help establish ownership of dogs.
• Operating the Lost Dogs line and supporting reunification efforts.

Job description

Battersea Dogs and Cats Home in Ash is seeking an organised Dog Intake professional to coordinate calls and enquiries, plan dog arrivals, and maintain accurate records ensuring the welfare of every dog.

This is a fixed-term (12 months) role, 40 hours per week with some weekends/bank holidays. You will work with the Dog Intake team to support owners, manage vaccination history, and safeguard policies while delivering empathetic service.