Dog Intake Coordinator

Battersea; Old Windsor; On-site; GBP 22,000 - 28,000; Part time

Benefits offered by this job

36 days of annual leave

Discounted gym memberships

Employee Assistance Programme

Generous pension contributions

Free healthcare cash plan

Job summary

Battersea is seeking a compassionate individual for a customer service role in Old Windsor, working weekends and one weekday. You will assist in coordinating dogs entering care, gather essential details, and support the Lost Dogs line.

This role requires strong customer service skills and a passion for animal welfare. The position offers various benefits, including generous annual leave and healthcare support, designed to support your wellbeing and developmental growth.

Qualifications

• Compassionate individual with strong customer service skills.
• Experience working with dogs is preferred.

Responsibilities

• Serve as the first point of contact for those seeking support.
• Coordinate dogs entering care and gather important details.
• Support the Lost Dogs line to reunite pets with families.

Skills

Customer service skills

Experience with dogs

Communication

Resilience

Adaptability

Job description

Are you a compassionate individual with strong customer service skills and experience working with dogs, who is looking for a meaningful weekend-based role with purpose?

We’ve a new opportunity based at our Battersea Old Windsor centre, working every weekend plus one weekday.

In this role you’ll be the first point of contact for people seeking support from Battersea, answering enquiries, guiding them through our policies, and offering compassionate customer service. You’ll help coordinate dogs coming into our care, gather key information, settle them into kennels, and record important behavioural and medical details. You’ll also support our Lost Dogs line, helping reunite missing pets with their families across Battersea and the wider community.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 36 days of annual leave (inclusive of 8 days Bank Holiday leave allowance) per year for full time employees (pro‑rated for part‑time employees).
• Discounted gym memberships and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions – up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture each year.

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in‑person training programmes, leadership and management training, mentoring and much more.

Working with our animals:

Working with our rescues is a very rewarding experience. Your work plays a vital role in giving our dogs and cats a chance at finding their forever home. Everyday will be different and will come with its own unique challenges. We are looking for people with the resilience and adaptability to handle all aspects of this role. It is important to note that the role does involve a lot of physical tasks which are required to provide the exceptional standards of care to our animals.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. If you would like to talk more about this, please contact [e-mail] or call us on 020 3887 8341.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:

At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

If you are successful to the interview stage of the recruitment process, we ask that you follow the below guidelines on the use of AI at interview stages.

Acceptable use:

• Researching sector trends, company information, or general interview tips.
• Practicing interview questions with AI tools to improve communication skills.
• Using AI to support with structuring your responses.

Please do not:

• Submit AI-generated responses as your own during the interview.
• Use AI to impersonate or misrepresent your experience or skills.

Closing date

This is a rolling recruitment, so the vacancy will remain opened until filled. Early applications are encouraged as the role will be closed once filled.

Interviews

Interviews will be taking place on a rolling basis.

For full details on the role, please download the recruitment pack from our Careers website.