Dog Intake Coordinator

Battersea Dogs & Cats Home; Old Windsor; On-site; GBP 20,000 - 25,000; Part time

Benefits offered by this job

36 days of annual leave

Discounted gym memberships

Generous pension contributions

Free healthcare cash plan

Job summary

Battersea Dogs & Cats Home is looking for dedicated individuals for a part-time role at our Old Windsor centre. This position involves providing empathetic customer service as the first point of contact for inquiries about our policies and animal care.

As part of your role, you will assist in scheduling animal intakes, welcoming them, and helping ensure their well-being. Additionally, you will manage the Lost Dogs line, playing a crucial role in reuniting pets with their families.

We offer generous benefits including annual leave, a healthcare cash plan, and pension contributions. Join us in supporting our animals!

Qualifications

• Ability to provide supportive, empathetic customer service.
• Resilience and adaptability to handle physical tasks and challenges.
• Experience with animal care preferred, but not required.

Responsibilities

• Answer enquiries on intake lines and provide guidance on policies.
• Help schedule animals coming into care and welcome them on-site.
• Operate Lost Dogs line to reunite pets with their families.

Skills

Empathetic customer service

Resilience

Adaptability

Job description

This opportunity is based at our Battersea Old Windsor centre, working every weekend plus one weekday. This pattern is ideal for someone who wants meaningful, regular work that still leaves space for study, family life, or other part‑time commitments.

As the first point of contact for people reaching out for support from Battersea, you will answer enquiries on our intake lines, offer clear guidance on our policies, and provide supportive, empathetic customer service. You will help schedule animals coming into our care, ensuring we have the information we need before they arrive, and welcome them on‑site by settling them into kennels and recording key behavioural and medical details. You will also play an important role in operating our Lost Dogs line, helping reunite pets with their families both within and beyond Battersea.

What we can offer you

• 36 days of annual leave (inclusive of 8 days Bank Holiday leave allowance) per year for full‑time employees (pro‑rated for part‑time employees)
• Discounted gym memberships and cycle to work schemes
• Employee Assistance Programme and access to Wellbeing Resources
• Generous pension contributions – up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year

Working with our animals

Working with our rescues is a very rewarding experience. Your work plays a vital role in giving our dogs and cats a chance at finding their forever home. Everyday will be different and will come with its own unique challenges. We are looking for people with the resilience and adaptability to handle all aspects of this role. It is important to note that the role does involve a lot of physical tasks which are required to provide the exceptional standards of care to our animals.

Diversity and inclusion

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all. We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.