Dog Intake Coordinator

Association of Dogs and Cats Homes (ADCH); Windsor; Hybrid; GBP 16,974 - 28,290; Full time

Benefits offered by this job

36 days of annual leave

Discounted gym memberships

Employee Assistance Programme

Generous pension contributions

Free healthcare cash plan

Job summary

The Association of Dogs and Cats Homes (ADCH) is seeking a compassionate individual for a customer service role at Battersea Dogs and Cats in Old Windsor. The position involves 24 hours of work per week, primarily on weekends. You will be responsible for responding to inquiries, assisting with animal intakes, and supporting our Lost Dogs line.

This role is ideal for someone who values animal welfare and seeks meaningful work while balancing other commitments.

Qualifications

• Experience in customer service roles.
• Ability to handle physical tasks and care for animals.
• Compassionate with a strong desire to help pets.

Responsibilities

• Answer enquiries on our intake lines and provide guidance.
• Schedule animal intakes and welcome them on-site.
• Assist with the Lost Dogs line to reunite pets.

Skills

Customer service skills

Compassion

Physical stamina

Job description

Battersea Dogs and Cats

Location: Old Windsor

Salary: £16,974 per annum (based on Full Time Equivalent of £28,290 per annum)

Hours: 24 hours per week (every Friday, Saturday & Sunday, 8am-5pm), including bank holidays working

Contract Type: Permanent

Closing Date: This is a rolling recruitment, so the vacancy will remain opened until filled

This opportunity is based at our Battersea Old Windsor centre, working every weekend plus one weekday. This pattern is ideal for someone who wants meaningful, regular work that still leaves space for study, family life, or other part‑time commitments.

As the first point of contact for people reaching out for support from Battersea, you will answer enquiries on our intake lines, offer clear guidance on our policies, and provide supportive, empathetic customer service.

You will help schedule animals coming into our care, ensuring we have the information we need before they arrive, and welcome them on‑site by settling them into kennels and recording key behavioural and medical details. You will also play an important role in operating our Lost Dogs line, helping reunite pets with their families both within and beyond Battersea.

This opportunity is well suited to a compassionate individual with strong customer service skills, looking for a meaningful weekend‑based role with purpose.

What We Can Offer You

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 36 days of annual leave (inclusive of 8 days Bank Holiday leave allowance) per year for full time employees (pro‑rated for part‑time employees).
• Discounted gym memberships and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions – up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in‑person training programmes, leadership and management training, mentoring and much more.

Working With Our Animals

Working with our rescues is a very rewarding experience. Your work plays a vital role in giving our dogs and cats a chance at finding their forever home. Everyday will be different and will come with its own unique challenges. We are looking for people with the resilience and adaptability to handle all aspects of this role. It is important to note that the role does involve a lot of physical tasks which are required to provide the exceptional standards of care to our animals.

Diversity And Inclusion

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. If you would like to talk more about this, please contact [e-mail] or call us on 020 3887 8341. Greyscale copies of the recruitment pack are also available on request.

More About Us

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable Use Of AI

At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

Acceptable Use

• Researching sector trends, company information, or general interview tips.
• Practicing interview questions with AI tools to improve communication skills.
• Using AI to support with structuring your responses.

Please Do Not

• Submit AI‑generated responses as your own during the interview.
• Use AI to impersonate or misrepresent your experience or skills.
• Use AI tools during real‑time interviews.